Clinical Systems Support Floorwalker

The Shrewsbury and Telford Hospital NHS Trust; West Midlands; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Interview accommodation for applicants

Inclusive recruitment practices

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking applicants to support staff and patients in a busy NHS environment. This role emphasises dignity, empathy and respectful care, with a commitment to accessibility and equality in recruitment.

Essential criteria include NVQ Level 4/HNC or equivalent, IT literacy and strong communication skills. Desirable experience in IT/digital systems, training support or similar roles is welcomed.

Qualifications

• Educated to NVQ Level 4, HNC, equivalent qualification, or equivalent level of knowledge and experience gained through relevant work.
• Demonstrable digital literacy with intermediate competence in Microsoft Office applications
• Excellent verbal and written communication skills
• Desirable criteria include IT/digital systems, training, customer service or project support

Skills

Digital literacy

Verbal communication

Written communication

Microsoft Office

Education

NVQ Level 4 / HNC or equivalent

Job description

Detailed job description and main responsibilities

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values - ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Person specification

Education

Essential criteria

• Educated to NVQ Level 4, HNC, equivalent qualification, or equivalent level of knowledge and experience gained through relevant work.
• Demonstrable digital literacy with intermediate competence in Microsoft Office applications
• Excellent verbal and written communication skills

Desirable criteria

• Qualification or training in IT, digital systems, training, customer service or project support

Experience

Essential criteria

• Proven experience of supporting staff or customers in a busy service environment

Desirable criteria

• Experience of floorwalking, go-live support, training support or systems rollout activity in an NHS or healthcare setting

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don't meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.