Detailed job description and main responsibilities
The “must haves” for you to be considered for this role:
- Strong knowledge and understanding of the health and social care systems and operating frameworks.
- Previous knowledge and experience of working in similar environment, with service users who have complex mental health needs.
- Effective and competent interpersonal, influencing, communication, observation and reporting skills.
- Previous NHS experience in a similar role
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point‑by‑point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible
Person specification
Education, qualifications or training
Essential criteria
- NVQ4 or equivalent qualification/experience or equivalent knowledge and experience of using a variety of software programmes/packages
Continuous Professional Development
Essential criteria
- Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
Previous Experience
Essential criteria
- Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervising the work of others
Additional Requirements
Essential criteria
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
Our Trust's vision is “To be a great place to get care, a great place to give care.” This vision guides everything we do - for our patients, their carers, their families, our staff, and our partners. To achieve it, we are committed to a strong set of values that underpin the way we work:
- Caring for and about you is our top priority - we put people at the centre of everything we do.
- Committed to providing good quality, safe services - we strive for excellence in care and in our ways of working.
- Working together with you to develop innovative solutions - we collaborate with patients, carers, colleagues, and communities to deliver care that makes a difference.
These values are brought to life through our four Trust Behaviours, which are essential to how we work and the culture we create:
- Compassionate - Motivated to positively impact the wellbeing of self and others.
- Curious - Listening, learning and exploring new ideas and ways of working to continually improve what we do.
- Inclusive - Valuing diversity and championing equity by ensuring everyone feels recognised. able to contribute and committed to actively addressing unfairness.
- Perseverance - Demonstrates resilience and flexibility even during periods of uncertainty, to achieve goals that contribute to high-quality care and services.
At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs.
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