Clinical Systems Manager

NHS Jobs; Milton Keynes; On-site; GBP 55,000 - 65,000; Full time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking a Clinical Systems Manager to lead the management and optimisation of the practice clinical system, maintaining configuration, templates, protocols, workflows and high-quality patient records. You will develop searches, audits and dashboards, monitor performance, and support digital transformation initiatives across the trust.

The role also covers governance, reporting, staff training, and service development in a busy primary

Responsibilities

• Lead on the management and optimisation of the practice clinical system.
• Maintain system configuration, templates, protocols, pathways and clinical workflows.
• Ensure the accuracy, integrity and quality of patient records.
• Develop and maintain searches, audits and reporting tools to support objectives.
• Monitor system performance and identify opportunities for improvement.
• Implement updates and new functionality within clinical systems.
• Support digital transformation projects and new technology implementations.
• Ensure compliance with NHS Data Security and Protection Toolkit standards.
• Produce regular and ad-hoc performance reports and dashboards.
• Provide training and support to clinicians and administrative staff.
• Lead projects relating to clinical systems and digital service improvement.
• Oversee day-to-day financial administration, procurement activity and stock control.

Job description

Key Responsibilities

• Lead on the management and optimisation of the practice clinical system
• Maintain system configuration, templates, protocols, pathways and clinical workflows.
• Ensure the accuracy, integrity and quality of patient records.
• Develop and maintain searches, audits and reporting tools to support clinical and operational objectives.
• Monitor system performance and identify opportunities for improvement.
• Implement updates and new functionality within clinical systems.
• Support digital transformation projects and new technology implementations.

Information Governance and Compliance

• Ensure compliance with NHS Data Security and Protection Toolkit standards.
• Maintain high standards of data quality and information governance.
• Ensure systems and processes comply with: GDPR Data Protection Act 2018 NHS Information Governance requirements CQC standards.
• Support audits relating to records management and clinical data quality.
• Promote best practice in confidentiality, information security and data management.

Reporting and Performance Management

• Produce regular and ad-hoc performance reports.
• Develop dashboards and data analysis tools to support service delivery.
• Monitor achievement against QOF, Enhanced Services and contractual targets.
• Support population health management initiatives through effective data utilisation.
• Analyse clinical and operational data to identify trends, risks and opportunities.

Staff Training and Support

• Provide training and support to clinicians and administrative staff.
• Develop user guides, training materials and standard operating procedures.
• Act as the first point of contact for clinical system queries.
• Support new staff induction and ongoing system competency assessments.
• Promote best practice in the use of digital systems.

Leadership and Service Development

• Lead projects relating to clinical systems and digital service improvement.
• Work collaboratively with Primary Care Networks (PCNs), ICB teams and external suppliers.
• Contribute to practice business continuity and disaster recovery planning.
• Identify opportunities to improve efficiency through automation and enhanced workflows.
• Support strategic planning and service redesign initiatives.

Accounts, Finance and Procurement

• Oversee the day-to-day financial administration of the practice, ensuring accurate and timely processing of invoices, payments and financial records.
• Monitor designated practice budgets and expenditure, escalating any concerns or variances to the Business Manager.
• Ensure all supplier invoices are checked, coded and authorised in accordance with practice financial procedures.
• Liaise with the practice accountants, NHS England, ICB and other external organisations regarding routine financial matters as required.
• Maintain accurate records of practice expenditure, purchasing and procurement activity.
• Oversee the ordering, receipt and stock control of medical supplies, vaccines, clinical consumables, stationery and other practice resources.
• Monitor stock levels to ensure continuity of service whilst minimising waste and unnecessary expenditure.
• Maintain supplier relationships and seek best value for money when procuring goods and services.
• Ensure purchasing and procurement activities are undertaken in line with practice financial policies and procedures.
• Produce regular reports on expenditure, procurement activity and stock usage for the Business Manager and Partners.

People Management

Where applicable, the Clinical Systems Manager may:

• Supervise Clinical Coding.
• Coordinate workload allocation relating to data quality and system management activities.
• Foster a culture of continuous improvement and learning.

Milton Keynes University Hospital NHS Foundation Trust