Clinical Support Worker | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading mental health service provider is looking for Liaison Crisis Activity/Support Workers in London. The role involves providing person-centered support, facilitating therapeutic care plans, and working closely with a multidisciplinary team. Applicants should have strong communication skills, experience in crisis intervention, and a compassionate approach to mental health care. This position operates 24/7, contributing to essential community care.

Benefits

Professional development opportunities

Work alongside experts in the field

Working alongside experts in mental health

Qualifications

• Experience working within a mental health setting is advantageous.
• Ability to support practical/daily living tasks and engagement in social activities.
• Strong understanding of risk assessment and patient safety.

Responsibilities

• Support the planning and implementation of care needs for service users.
• Engage in therapeutic activities with patients.
• Report mental/physical health concerns to qualified nurses.

Skills

Teamwork

Communication

Crisis intervention

Empathy

Job description

Overview

The service consists of a multidisciplinary team of psychiatrists, psychiatric nurses, support workers and lived experience staff. The service has been created to relieve pressure on the Emergency Department (ED) at St Thomas’ Hospital.. This is achieved by providing a diversionary assessment space for patients with mental health problems who would otherwise have been seen in the ED but have no concurrent acute physical health concern.

This area will provide collaborative and timely care to patients requiring mental health care and treatment, in line with National emergency care access standards.

About the Position

We have substantive vacancies for Liaison Crisis Activity/Support Workers - Crisis Liaison. To work across a 24 hour/7day a week roster 365 days of the year.

The post holders will support and facilitate individual therapeutic care plans/therapeutic interventions that have been planned with or by qualified/senior members of the team.

You will play a key role in developing and facilitating collaborative and therapeutic activities with service users.

Provide person centred support in a planned and coordinated manner.

Participate in clinical audits/assessments.

• To coordinate, facilitate and carry out individual and group activity programmes with patients. Care will be planned under the supervision of senior members of the Team.
• Identify creative ways of utilising digital and virtual means of occupying services users in therapeutic ways.
• Create positive working relationships with local services and local activity providers across the 4 boroughs covered by the Trust, as well as creating and compiling resources within the unit.
• To provide support to families and carers, including assisting other colleagues in the safe running of the unit.
• To attend and contribute to clinical team meetings and handovers across the liaison and emergency department.
• You will support senior team members with welcoming, conducting baseline observations, and engaging patients on enhanced observations.

Company Information

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

By coming to work at SLaM you will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels.

Responsibilities

1. To work as part of the multi-professional team supporting the planning, implementation and evaluation of service user care needs in collaboration with the service users, carers and families, and other community/inpatient services.
2. To support personalised care planning within the multi-professional team, working closely with service users and their carers; to assist service users in their recovery goals which may include supporting them with practical/daily living tasks and engagement in social inclusion activities; working to a high standard and ensuring that as needs change care plans are
3. To demonstrate risk awareness with respect to risk assessment and ongoing risk management, practising safely and according to individual service user needs and risk management. Working alongside qualified staff to anticipate the individual needs of service users, showing risk awareness and communicating to relevant parties as required.
4. To provide relevant support to carers and families in relation to their rights as carers and their involvement in the care of the service user when they are under the care of the
5. To report any concerns (mental/physical health or risks) to a qualified nurse.
6. To ensure maintenance of clinical records in accordance with good practice and the Code of Conduct for Non-Regulated Clinical Workers. To maintain confidentiality by ensuring information is shared in accordance with Trust standards and guidelines. To take responsibility for keeping the team mental health resources up to date. To record and report untoward incidents, taking appropriate action and ensuring relevant staff are
7. To work within a 24 hour, 7 day rota system which operates 365 days a year.
8. Take part in regular supervision and appraisal, and contribute to the well-being of the team by supporting other team members, and treating all colleagues with dignity and respect. To undertake all mandatory training requirements of the
9. To contribute towards work with service development initiatives involving service users and carers where appropriate. To participate in audit, service evaluation and research undertaken by the trust.
10. To be able to work with distressing and emotional issues remaining caring, courteous and compassionate in line with SLaM’s 5 Commitments in Action.
11. To engage patients therapeutically whilst on enhanced observations, escorting patients on leave inside and outside of the hospital grounds.

Application Deadline

This advert closes on Tuesday 9 Dec 2025