Clinical Support Officer

North Tees and Hartlepool NHS Foundation Trust; North East; On-site; GBP 18,000 - 24,000; Full time

Job summary

North Tees & Hartlepool NHS Foundation Trust is seeking a Clinical Support Officer for the Administration Team within the Tees Community Dental Service. The role is the central point of contact for Dental Epidemiology (survey) and Screening and provides administrative support to the Dental Survey and Screening Clinical Teams.

The successful candidate will have experience in administration, preferably in a healthcare setting, and strong IT skills including Word, Excel, Outlook and Access.

Qualifications

• Experience in an administrative role.
• Healthcare setting experience is advantageous.
• Strong IT skills including Word, Excel, Outlook and Access.

Responsibilities

• Answering telephone, monitoring emails and disseminating messages.
• Booking of dental screening and survey sessions with schools and external organisations.
• Processing of patient information.
• Inputting, updating and maintaining data systems.
• Preparation of information and consent packs for delivery to organisations across Teesside.
• Reporting of data within the Trust and to external agencies.
• General office duties within Tees Community Dental Service.
• Contributing to quality improvements and updating local protocols.

Skills

Microsoft Office

Communication skills

Teamwork

Administrative experience

Tools

Microsoft Office

Job description

North Tees & Hartlepool NHS Foundation Trust is currently looking to recruit a Clinical Support Officer for the Administration Team, within Tees Community Dental Service.

The Tees Community Dental Service provides a full range of clinical dental treatment to patients throughout the Teesside area. The service also specialises in provision of oral health advice and a dental screening and survey service.

Suitably qualified applicants are invited to apply for this position.

Clinical Support Officer Role

This post will be the central point of contact for Dental Epidemiology (survey) and Screening and will provide administrative support to the Dental Survey and Screening Clinical Teams as well as assisting with general anaesthetic patient administration.

The Main Duties Of The Job Will Include

• Answering of telephone, monitoring of emails and dissemination of messages


• Booking of dental screening and survey sessions with schools and other external organisations


• Processing of patient information


• Inputting, updating and maintenance of data systems


• Preparation of information and consent packs for sending/delivering to organisations across Teesside


• Reporting of data within the Trust and to external agencies


• General office duties within Tees Community Dental Service


• Contributing to quality improvements and updating of local protocols

Experience

The successful candidate should possess relevant experience of working in an administrative role. Experience of working within a healthcare setting would be an advantage. You should be able to demonstrate excellent computer skills including the ability to administer Microsoft Office applications including Word, Excel, Outlook and Access. You should be enthusiastic, flexible, and possess excellent communication skills and have a professional outlook. The ability to work both independently and as part of a team is essential.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

For further details / informal visits contact: Name: Bonny Leon Job title: Administration Team Manager Email address: [e-mail] Telephone number: 01642 944735

For an informal discussion for this post please contact Bonny Leon, Office Administration Manager, Tees Community Dental Service.