Clinical Services Director: Governance & Quality Lead

Excelcare; Harlow; Sur place; GBP 75 000 - 80 000; Plein temps

Avantages offerts par ce poste

On-site parking

DBS Certificate paid for by Excelcare*

Contributory Pension Scheme

Discretionary Company Bonus Scheme

Annual Salary Review

Refer a Friend Scheme

Blue Light Card membership reimburse

Résumé du poste

Excelcare is seeking an experienced Head of Clinical Services to drive governance, auditing and quality across our Abbot Nursing Home in Harlow, Essex. Reporting to the Home Manager, this fully supernumerary role focuses on regulatory compliance and improving resident outcomes.

You will lead Service Managers on each floor, oversee audits (medication, wounds, falls, infection control) and develop measurable improvement plans.

Qualifications

• Registered Nurse with an active NMC PIN.
• Experience in a large older people’s care or nursing home.
• At least 3 years in the sector with turnaround/quality improvement.
• Experience achieving Good or Outstanding CQC ratings and working with the Single Assessment Framework.
• Strong knowledge of clinical auditing, governance, safeguarding, infection control, health and safety, dementia care and relevant legislation.

Responsabilités

• Lead clinical governance, auditing and quality assurance across the home.
• Hold Service Managers accountable for their floors, including care delivery, resident experience, mealtimes and environmental standards.
• Oversee audits covering medication, wound care, falls, infection control, nutrition, hydration, care plans and documentation.
• Analyse trends, risks and incidents; implement measurable improvement plans and embed lessons learned.
• Ensure compliance with CQC standards, statutory requirements and company policies.
• Lead, supervise, mentor and performance-manage Service Managers.
• Promote person-centred dementia and nursing care, meaningful engagement and resident outcomes.
• Lead safeguarding and clinical investigations, with timely reporting and effective corrective action.
• Monitor quality, workforce, operational and resident-experience KPIs and provide clear performance reports.
• Support the effective implementation of care systems including Radar, eMAR and Nourish Care.
• Work collaboratively with residents, families and stakeholders to improve safety and quality.

Connaissances

NMC PIN

Clinical governance

Auditing

Leadership

Infection control

Dementia care

Stakeholder management

Outils

Radar

eMAR

Nourish Care

Description du poste

Excelcare is seeking an experienced Head of Clinical Services to drive governance, auditing and quality across our Abbot Nursing Home in Harlow, Essex. Reporting to the Home Manager, this fully supernumerary role focuses on regulatory compliance and improving resident outcomes.

You will lead Service Managers on each floor, oversee audits (medication, wounds, falls, infection control) and develop measurable improvement plans.