Head of Clinical Services

Excelcare; Harlow; On-site; GBP 75,000 - 80,000; Full time

Benefits offered by this job

On-site parking

DBS Certificate paid for by Excelcare*

Contributory Pension Scheme

Discretionary Company Bonus Scheme

Annual Salary Review

Refer a Friend Scheme

Blue Light Card membership reimburse

Job summary

Excelcare is seeking an experienced Head of Clinical Services to drive governance, auditing and quality across our Abbot Nursing Home in Harlow, Essex. Reporting to the Home Manager, this fully supernumerary role focuses on regulatory compliance and improving resident outcomes.

You will lead Service Managers on each floor, oversee audits (medication, wounds, falls, infection control) and develop measurable improvement plans.

Qualifications

• Registered Nurse with an active NMC PIN.
• Experience in a large older people’s care or nursing home.
• At least 3 years in the sector with turnaround/quality improvement.
• Experience achieving Good or Outstanding CQC ratings and working with the Single Assessment Framework.
• Strong knowledge of clinical auditing, governance, safeguarding, infection control, health and safety, dementia care and relevant legislation.

Responsibilities

• Lead clinical governance, auditing and quality assurance across the home.
• Hold Service Managers accountable for their floors, including care delivery, resident experience, mealtimes and environmental standards.
• Oversee audits covering medication, wound care, falls, infection control, nutrition, hydration, care plans and documentation.
• Analyse trends, risks and incidents; implement measurable improvement plans and embed lessons learned.
• Ensure compliance with CQC standards, statutory requirements and company policies.
• Lead, supervise, mentor and performance-manage Service Managers.
• Promote person-centred dementia and nursing care, meaningful engagement and resident outcomes.
• Lead safeguarding and clinical investigations, with timely reporting and effective corrective action.
• Monitor quality, workforce, operational and resident-experience KPIs and provide clear performance reports.
• Support the effective implementation of care systems including Radar, eMAR and Nourish Care.
• Work collaboratively with residents, families and stakeholders to improve safety and quality.

Skills

NMC PIN

Clinical governance

Auditing

Leadership

Infection control

Dementia care

Stakeholder management

Tools

Radar

eMAR

Nourish Care

Job description

Location: On site / Harlow CM18 6TD, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Management / Senior Appointments
Annual Salary range:from £ 75,000.00 to £ 80,000.00

Head of Clinical Services - 75-80k depending on experience

We are seeking an experienced Head of Clinical Services to drive clinical excellence, governance and quality assurance across our Abbot Nursing Home in Harlow, Essex. Reporting to the Home Manager, this fully supernumerary role will focus on auditing, regulatory compliance, quality improvement and developing the three Service Managers responsible for individual floors, to deliver safe, person-centred care and improved outcomes for residents.

• Hours: 8am - 5pm, Monday - Friday
• Salary: 75-80k depending on experience

About the Head of Clinical Services role:

• Lead clinical governance, auditing and quality assurance across the home.
• Hold Service Managers accountable for their allocated floors, including care delivery, resident experience, mealtimes, personal choice and environmental standards.
• Oversee audits covering medication, wound care, falls, infection control, nutrition, hydration, care plans and documentation.
• Analyse trends, risks and incidents, implementing measurable improvement plans and embedding lessons learned.
• Ensure compliance with CQC standards, statutory requirements and company policies.
• Lead, supervise, mentor and performance-manage Service Managers, strengthening clinical leadership and accountability.
• Promote person-centred dementia and nursing care, meaningful engagement, emotional support and positive resident outcomes.
• Lead safeguarding and clinical investigations, with timely reporting and effective corrective action.
• Monitor quality, workforce, operational and resident-experience KPIs and provide clear performance reports.
• Support the effective implementation of care systems, including Radar, eMAR and Nourish Care.
• Work collaboratively with residents, families and internal and external stakeholders to improve safety and quality.

About you:

• Registered Nurse (RGN/RMN) with an active NMC PIN.
• Significant experience in a large older people’s care or nursing home, with at least three years in the sector.
• A strong track record of turnaround, quality improvement and service change.
• Experience of achieving Good or Outstanding CQC ratings and working with the Single Assessment Framework.
• Strong knowledge of clinical auditing, governance, safeguarding, infection control, health and safety, dementia care and relevant legislation.
• Confident communicator with the resilience to manage sensitive issues, competing priorities and operational challenges.
• Proven ability to lead, coach and develop teams.
• Strong IT skills and experience using electronic care systems.

What we offer in return for your hard work:

• On-site parking
• DBS Certificate paid for by Excelcare*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Refer a Friend Scheme rewarding up to £500 for every person you refer*
• Blue Light Card membership reimbursement where you can access a wide range of discounts