Clinical Services Manager - Quality & Governance Lead

Excelcare Holdings; Harlow; On-site; GBP 75,000 - 80,000; Full time

Benefits offered by this job

25 Days holiday plus bank holidays

On-site parking

DBS Certificate paid for by Excelcare

Contributory Pension Scheme

Discretionary Company Bonus Scheme

Annual Salary Review

Comprehensive Induction Program

Refer a Friend Scheme rewarding up to

Blue Light Card membership reimburse

Team Appreciation Days

Long service awards

Job summary

Excelcare Holdings seeks a Clinical Services Manager to drive clinical excellence and governance across Abbot Nursing Home in Harlow, Essex. This role leads three Service Managers, focusing on audits, regulatory compliance, quality improvement and safe, person-centred care for residents.

The ideal candidate is an RN with an active NMC PIN, with extensive leadership in large elder care, a track record of quality improvement and Good/Outstanding CQC ratings. Hours 8am-5pm, Mon-Fri; salary 75-80k.

Qualifications

• Active NMC PIN as RN or RMN.
• Experience leading clinical governance and quality improvement.
• Experience in a large older people's care or nursing home.
• Proven track record achieving Good or Outstanding CQC ratings.
• Strong knowledge of clinical auditing, safeguarding, infection control.

Responsibilities

• Lead clinical governance, auditing and QA across the home.
• Hold Service Managers accountable for their floors and care delivery.
• Oversee audits covering medication, wound care, falls, infection control, nutrition, hydration, care plans and documentation.
• Analyze trends, risks and incidents; implement measurable improvement plans.
• Ensure compliance with CQC standards and company policies.
• Lead, supervise, mentor and performance-manage Service Managers.
• Promote person-centred dementia and nursing care and resident outcomes.
• Lead safeguarding and clinical investigations with timely reporting.
• Monitor KPIs and provide clear performance reports.
• Support implementation of Radar, eMAR and Nourish Care.
• Collaborate with residents, families and stakeholders to improve safety.

Skills

Leadership

Auditing

Quality assurance

Governance

Communication

Mentorship

Team leadership

IT skills

Education

NMC PIN

Tools

Radar

eMAR

Nourish Care

Job description

Excelcare Holdings seeks a Clinical Services Manager to drive clinical excellence and governance across Abbot Nursing Home in Harlow, Essex. This role leads three Service Managers, focusing on audits, regulatory compliance, quality improvement and safe, person-centred care for residents.

The ideal candidate is an RN with an active NMC PIN, with extensive leadership in large elder care, a track record of quality improvement and Good/Outstanding CQC ratings. Hours 8am-5pm, Mon-Fri; salary 75-80k.