Clinical Receptionist and Booking Clerk

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust; Doncaster; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing支?

NHS Car Lease schemes

Salary sacrifice schemes

Discounts on restaurants and shopping

Job summary

Doncaster and Bassetlaw NHS Teaching Hospitals is recruiting for an administrative/recep­tion role in the Clinical Therapies Administration Team. Hours are 37.5 or 30 per week, to be agreed at interview, with across-site work across Trust sites.

The role focuses on delivering a first-class reception and booking service, flexible working patterns, and ongoing professional development within a busy healthcare environment.

Qualifications

• Organisation and customer-focused approach.
• Ability to work across busy clinical admin teams.
• Proactive in supporting patient pathways and booking services.

Responsibilities

• Provide administrative/reception service to facilitate the patient pathway.
• Work across services to provide a booking service and process clinic changes.
• Call centre cover and processing of referrals.
• Build and maintain relationships across clinical administrative teams using SOPs.
• Ensure accurate data recording using SystmOne, CaMIS and E-referral; book events per clinical instruction.

Skills

Customer Service

Organised

Teamwork

Communication

Tools

SystmOne

CaMIS

E-referral

Job description

We are recruiting multiple candidates to join our Clinical Therapies Administration Team at Doncaster and Bassetlaw NHS Teaching Hospitals.

Hours: 37.5 / 30 per week (to be agreed at interview).

This is an exciting opportunity to work within a highly committed and supportive team, delivering a professional, first-class reception and booking service within the Clinical Therapies Department.

A flexible approach to working patterns is essential, in line with the Clinical Therapies Service Policy. Across site work is an expectation of this role and staff may be expected to work at any of the Trusts sites.

We are fully committed to staff development, offering regular appraisal and actively encouraging and supporting ongoing training and professional development.

If you are organised, customer-focused, and thrive in a busy healthcare environment, we would love to hear from you., Provide administrative/ reception service support to facilitate the patient pathwayWork flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasksBuild and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.

Ensure accurate data recording using SystmOne, CaMIS and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• o Extensive range of learning opportunities
• o NHS Pension Scheme
• o Generous holiday entitlement in line with Terms & Conditions
• o Comprehensive health and wellbeing support
• o NHS Car Lease schemes and a range of salary sacrifice scheme
• o Discounts on restaurants, getaways, shopping and finance through external providers