Clinical Receptionist and Admissions Clerk

Transformation Unit; Doncaster; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease schemes

Discounts on restaurants and shopping

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a Clinical Receptionist and Admissions Clerk (Band 2) to provide a high quality reception and admissions service at Doncaster Royal Infirmary on a part-time rota.

The post supports the Admissions Offices and Outpatient Reception, working with a team to admit, transfer and discharge patients, book appointments, and maintain accurate patient administration data.

Qualifications

• Experience in customer facing roles in an administrative environment.
• Ability to prioritise workload and meet deadlines.
• Experience of lone working or unsupervised work.
• Previous healthcare environment experience and PAS knowledge.

Responsibilities

• Admit, transfer and discharge patients on the hospital Patient Administration System.
• Liaise with nursing/medical staff regarding admissions and transfers.
• Update ward activity and ensure bed state accuracy.
• Provide wards with notes and ID labels; track hospital notes.
• Record attendances outside clinics and ensure accurate outcomes.
• Assist patients with self-check in kiosks and record arrivals.
• Book clinic appointments using the Patient Administration System.
• Reconcile clinics and monitor KPIs; use hospital systems.
• Maintain high attention to detail and work within SOPs.

Skills

Customer-facing experience

Prioritising workload

Independent / lone working

Healthcare environment experience

Camis / PAS knowledge

Education

GCSE English & another subject

Keyboard skills

IT qualification

Tools

Camis / PAS

Job description

Main area Patient Administrative Services Grade Band 2 Contract Permanent Hours Part time - 15.75 hours per week (This post is worked on a rota basis covering annual leave and sickness and working hours vary) Job ref 272-8211023

Employer Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust Employer type NHS Site Doncaster Royal Infirmary Town Doncaster Salary £25,272 Pro Rota Per Annum Salary period Yearly Closing 26/11/2026 23:59

Clinical Receptionist and Admissions Clerk

Band 2

Job overview

A flexible approach to work is essential for this role in line with the requirements of the Post in the Admissions Offices and Outpatient Reception areas at Doncaster Royal Infirmary

Working with a team of highly committed staff to provide a first class and effective reception and admission service.

Main duties of the job

To admit, transfer and discharge patients onto the hospital Patient Administration System following Policies and Procedures.

Liaison with nursing and medical staff and other patient service staff regarding patient admissions, discharges and transfers

Updating of all ward activity and ensuring the hospitals bed state is accurate at all times.

Providing wards with new notes if required and ID labels. Ensuring accurate tracking of any hospital notes

Recording of attendances outside of clinic ensuring accuracy of outcomes

Assisting patients to use the self-check in kiosks where possible, recording the arrival of patients using the Trust’s digital check in service.

Booking of appointments for patients returning to clinic using the Patient Administration System, following local guidelines in relation to specified timeframes.

Reconciliation of clinics held within the Outpatient’s department and other departments as requested by the Team Leader, in line with set KPIs.

Using relevant hospital systems in line with the role.

Be accurate and have a high level of attention to detail.

Build and maintain close working relationships across the clinical administrative teams using standard Operating Procedures (SOPS) to ensure functions of the role are carried out correctly and within given timescales

Undertaking any other duties which may be specifically allocated by the Team Leader or Service Manager.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Knowledge & Experience

• Experience of customer facing roles in an administrative environment.
• Demonstrate through experience prioritising workload and meeting deadlines
• Experience of lone working or working unsupervised
• Previous history of working in a healthcare environment
• Knowledge of Camis / Patient Administration Systems.

Qualifications & Training

• GCSE Grade C or equivalent qualification in English and one other subject or can show relevant work experience in a previous role
• Keyboard Skills – either through qualification or experience
• IT Qualification

Personal Attributes & Skills

• Organised and self motivated
• Team Working
• Experience of dealing with emotional and demanding circumstances

____________________________________________________________________________________

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Thomas Swannack Job title Team Leader Email address [e-mail] Telephone number 01909 572974 Additional information if unavailable, please contact.

Zoe Barratt, Service Manager, [e-mail]