Clinical Receptionist and Admissions Clerk

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust; Doncaster; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

Holiday entitlement

Health and wellbeing

NHS Car Lease

Discounts

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is hiring for a role in Admissions and Outpatient Reception. The post focuses on admitting, transferring and discharging patients within the hospital PAS, and liaising with nursing and medical staff to maintain accurate bed state and patient flow.

The role requires attention to detail, accurate record-keeping, and effectively supporting self-check in and appointment booking processes across clinical areas.

Qualifications

• Admit, transfer and discharge patients on the hospital PAS in line with policies.
• Coordinate with nursing and medical staff on admissions, discharges and transfers.
• Maintain accurate ward activity and bed state updates.
• Provide general reception duties within Admissions and Outpatient areas.
• Ensure notes, ID labels and hospital records are tracked accurately.

Responsibilities

• Admit, transfer and discharge patients onto the hospital PAS following SOPs.
• Liaise with clinical teams regarding admissions and transfers.
• Update ward activity; ensure bed state accuracy at all times.
• Provide general reception duties and patient assistance.
• Record attendances and manage notices for clinics and wards.
• Assist self-check in kiosks and log patient arrivals digitally.
• Book clinic appointments using the PAS per local timelines.
• Reconcile clinics in Outpatients with KPI-guided guidance.
• Use hospital systems relevant to the role and maintain accuracy.
• Work with teams to follow SOPs within timescales.

Job description

A flexible approach to work is essential for this role in line with the requirements of the Post in the Admissions Offices and Outpatient Reception areas at Doncaster Royal Infirmary.

Working with a team of highly committed staff to provide a first class and effective reception and admission service.

Main duties of the job

• To admit, transfer and discharge patients onto the hospital Patient Administration System following Policies and Procedures.
• Liaison with nursing and medical staff and other patient service staff regarding patient admissions, discharges and transfers
• Updating of all ward activity and ensuring the hospitals bed state is accurate at all times.
• Providing general reception duties.
• Providing wards with new notes if required and ID labels. Ensuring accurate tracking of any hospital notes
• Recording of attendances outside of clinic ensuring accuracy of outcomes
• Assisting patients to use the self-check in kiosks where possible, recording the arrival of patients using the Trust's digital check in service.
• Booking of appointments for patients returning to clinic using the Patient Administration System, following local guidelines in relation to specified timeframes.
• Reconciliation of clinics held within the Outpatient's department and other departments as requested by the Team Leader, in line with set KPIs.
• Using relevant hospital systems in line with the role.
• Be accurate and have a high level of attention to detail.
• Build and maintain close working relationships across the clinical administrative teams using standard Operating Procedures (SOPS) to ensure functions of the role are carried out correctly and within given timescales
• Undertaking any other duties which may be specifically allocated by the Team Leader or Service Manager.

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from among-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

Benefits

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers