Band 6 Group CQC compliance & improvement officer

Transformation Unit; Greater London; Hybrid; GBP 48,000 - 57,000; Full time

Benefits offered by this job

Flexible hours

Training opportunities

Generous benefits

Job summary

The Royal Free London NHS Foundation Trust is inviting applications for a Band 6 Group CQC compliance & improvement officer. You will work to support CQC compliance and improvement across the trust, delivering data management and governance and engaging with senior stakeholders to drive care standards.

We value experience in clinical governance, data analysis, and regulatory compliance, with strong Excel and reporting skills.

Qualifications

• Auditing and monitoring complex data to support improvement or outcomes.
• Maintaining complex databases and data quality.
• Setting, agreeing and auditing standards and targets.
• Disseminating complex information to stakeholders via writing and presentations.

Responsibilities

• Deliver data management and administrative services per trust and national guidance.
• Be flexible in responding to trust and national guidance.
• Ensure accuracy and consistency of CQC performance reports.
• Identify issues and escalate gaps to drive improvements.
• Provide guidance and advice within area of responsibility with senior support as needed.
• Offer operational support to the CQC compliance & improvement group.

Skills

Advanced Excel

Data management

Analytical skills

Stakeholder engagement

Education

Degree level education

Clinical background

Tools

Outlook

Excel

Word

PowerPoint

Job description

Employer Royal Free London NHS Foundation Trust Employer type NHS Site Crowndale Centre Town London Salary £47,951 - £56,863 per annum (pro rata) inclusive of HCAS Salary period Yearly Closing 25/10/2026 23:59 Interview date 03/11/2026

Band 6 Group CQC compliance & improvement officer

NHS AfC: Band 6

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

The Care Quality Commission (CQC) compliance and improvement officer will work in partnership with the CQC compliance & improvement manager to support the group function and trust wide business units in the ongoing management of our CQC compliance and improvement workstreams.

About you

We are looking for an experienced, motivated, and proactive individual to provide a pivotal role to support the trust’s wider improvement plans and consistently deliver against our world-class care values.

A proactive approach to problem-solving, service improvement, and change

Experience working within clinical governance, quality assurance, or regulatory compliance

Advanced MS Excel and data management expertise with strong analytical and organisational skills

Strong communication skills, with the confidence to engage senior stakeholders

Ideally, you maybe a clinician or have a clinical background with the ability to support the drive to improve care standards in relation to CQC quality standards assurance recommendations and other national quality initiatives and maintain this approach to bring about improvements in the delivery of care across our trust.

Main duties of the job

Key requirements of the post holder will be to:

1. Deliver data management and administrative services in line with the trust and national guidance, data protection and information governance legislation.
2. Be flexible in responding to the demands of the trust and national guidance.
3. Ensure accuracy and consistency of CQC performance reports.
4. Be able to recognise issues, gaps and weaknesses in the service and elevate, problem solve and resolve with appropriate support.
5. Within the given area of responsibility to use experience and judgment to provide appropriate advice and guidance, referring to senior team members as necessary.
6. Provide operational support to the CQC compliance & improvement Group function, on a wide range of issues.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.

• From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education and professional qualifications

• Evidence of continuing professional development
• Educated to degree level or equivalent experience
• Clinical background

Experience

• Relevant and proven experience in auditing and /or monitoring complex data that supports improvement or outcomes
• Evidence of experience of maintaining complex databases
• Experience of setting, agreeing and auditing standards and targets
• Experience of synthesizing highly complex information streams to prepare plans for improvement projects
• Dissemination of complex, specialist information to internal and external stakeholders in writing and via presentation
• Experience of planning and organisation of activities and programs that support change and drive improvement
• Evidence of report writing and submission to external parties/regulators
• Knowledge and experience of the development and management of policies and procedures to meet objectives and improve services

Knowledge, skills and aptitudes

• Ability to use Microsoft Outlook, Excel, Word and PowerPoint packages to an advanced level.
• Developed analytical skills to enable the understanding and interpretation of information, figures and trends and relate to the needs of the organisation and overall objectives
• Excellent communication skills, in particular the ability to present highly complex, sensitive or contentious information to gain co-operation and commitment from diverse groups of stakeholders
• Awareness of major legislation, government policies and direction of travel and its impact on the CQC agenda
• Capacity to absorb a variety of information streams quickly and act accordingly
• Good negotiator with evidence of an ability to influence others across a range of professions and organisations.
• Good organisational and time management skills
• Ability to work under pressure and respond to critical and immediate changes of work priorities and demands

Personal

• Be a positive role model with the ability to demonstrate a credible and professional approach
• Self-motivated and enthusiastic with ability to be flexible in work load demonstrating self-confidence and tenacity
• Ability to work as part of a team and with all levels of staff both internally and externally to the organization
• Ability to concentrate intensely for long periods of time and function effectively under pressure
• Flexibility in working patterns to meet the needs of the service
• Good communicator and able to network and manage relationships effectively
• Enthusiastic and assertive

Royal Free shared commitments

• Demonstrable ability to meet the Trust shared commitments.
• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.