Clinical Customer Service Specialist (Hybrid)

Allen Associates; Oxford; Hybrid; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days of holiday plus an extra day for your birthday

Comprehensive benefits package including private medical insurance

Enhanced pension scheme with 8% contribution

Supportive team environment

Job summary

Allen Associates is seeking a Clinical Customer Service Advisor based in Oxford. In this role, you will be pivotal in supporting clients and ensuring smooth communication, while working within a hybrid model that requires a minimum of three days on site.

The ideal candidate will possess extensive experience in customer-facing roles in clinical settings, with a strong focus on communication skills and client support. A competitive salary up to £32,000 is offered along with comprehensive benefits.

Qualifications

• Extensive experience in a customer-facing, consultative role within a clinical or healthcare setting.
• Life sciences degree or similar scientific qualification is highly advantageous.
• Proficiency with Excel and PowerPoint; experience with order management systems is a plus.

Responsibilities

• Act as the primary contact for customers, providing expert support and guidance.
• Manage customer enquiries promptly and accurately.
• Coordinate orders and liaise with laboratories to track testing progress.

Skills

Customer service expertise

Communication skills

Organizational skills

Proficiency in Excel

Positive, proactive approach

Education

Life sciences degree or similar scientific qualification

Tools

Order management systems

PowerPoint

Job description

Allen Associates is seeking a Clinical Customer Service Advisor based in Oxford. In this role, you will be pivotal in supporting clients and ensuring smooth communication, while working within a hybrid model that requires a minimum of three days on site.

The ideal candidate will possess extensive experience in customer-facing roles in clinical settings, with a strong focus on communication skills and client support. A competitive salary up to £32,000 is offered along with comprehensive benefits.