Clinical Coach

Health Navigator Ltd; Remote; GBP 60,000 - 80,000; Full time

Job summary

A healthcare innovation company is seeking a Clinical Health Coach to work remotely in North East London. The successful candidate will support patients in enhancing their health literacy and developing self-management skills. The role involves establishing trust with patients, providing evidence-based coaching, collaborating with various healthcare teams, and utilizing digital tools for remote coaching. Candidates should hold relevant healthcare registration. The position offers flexibility, training, and opportunities for professional development.

Benefits

Full training

Professional development opportunities

Flexible working arrangements

Qualifications

• Current registration with NMC, HCPC, or an equivalent professional body.
• Experience working with patients with long-term or complex conditions.
• Knowledge of motivational interviewing or coaching theory.

Responsibilities

• Support patients to enhance their health literacy and make informed decisions.
• Establish relationships with patients using coaching techniques.
• Work collaboratively with primary care teams and community services.

Skills

Interpersonal skills

Communication skills

Ability to build trust

Problem-solving

Empathy

Education

Registration with NMC, HCPC, or equivalent

Tools

Microsoft Office

Electronic clinical systems

Job description

Are you a dedicated healthcare professional looking for a new and innovative way to use your skills? Do you want to empower patients, improve their quality of life, and contribute to the future of healthcare? Do you like the idea of working from home? If so, we'd love to hear from you.

At HN, our Clinical Coaches work remotely with patients across North East London, helping them build health literacy, confidence, and self-management skills to take an active role in their own health. By providing structured, evidence-based coaching, our team empowers individuals to make informed decisions, leading to tangible improvements in well-being while also supporting NHS sustainability by reducing unplanned care needs.

This is a dynamic, patient-centered role that enables you to make a real impact within diverse communities in North East London. Using coaching techniques, behaviour change models, and digital tools, youll support individuals with long-term conditions, ensuring they receive the right guidance and care. Youll be part of a collaborative, multidisciplinary team, with access to full training, professional development opportunities, and flexible working arrangements.

If your passion as a healthcare professional lies in empowering and supporting patients, and youre excited by the opportunity to deliver innovative, person-centred coaching within North East Londons diverse population, wed love to hear from you.

Main duties of the job

As a Clinical Health Coach, you will support patients to enhance their health literacy, develop confidence, and make informed decisions about managing their health. Working closely with a multidisciplinary healthcare system, your role will include:

• Assess and identify patients who would benefit from personalised health coaching, using HNs AI-driven platform.
• Establish trusted relationships with patients through coaching techniques, ensuring they feel supported in managing their health.
• Provide structured, evidence-based coaching to help patients develop self-care skills and confidence in managing long-term conditions.
• Work collaboratively with primary care teams, community services, and voluntary organisations to ensure an integrated approach to care.
• Support patients in setting and achieving personal health goals, promoting lifestyle adjustments and self-management techniques.
• Act as a liaison between patients and healthcare professionals, helping patients better understand their care pathways and available resources.
• Use telehealth and digital tools to enhance patient engagement and deliver remote coaching sessions where appropriate.
• Ensure the accurate documentation of patient interactions, outcomes, and progress within clinical systems.
• Contribute to service development and best practice discussions, ensuring continuous learning and quality improvement.
• Maintain up-to-date knowledge of coaching techniques, behaviour change models, and relevant clinical guidelines.

What Were Looking For:

We welcome healthcare professionals from diverse backgrounds, including nurses, physiotherapists, occupational therapists, or any registered healthcare professional with experience in patient coaching. Essential criteria include:

• Current registration with NMC, HCPC, or an equivalent professional body.
• Strong interpersonal and communication skills, including fluency in additional languages (desirable).
• Experience working with patients with long-term or complex conditions.
• Knowledge of motivational interviewing or coaching theory (training provided if needed).
• A compassionate, proactive, and adaptable approach to patient care.

About us

HN is an innovative organisation that empowers patients through AI-driven tools and proactive health coaching. Our mission is to improve health outcomes, reduce inequalities, and create a personalised care experience.

We are committed to building a diverse, inclusive team of healthcare professionals. We encourage applicants from all ethnicities, cultural backgrounds, and language proficiencies to apply, helping us serve our diverse community in North East London.

Person Specification

Experience

• Experience working with patients with long-term and/or complex conditions
• Understanding of health inequalities and barriers to healthcare access in diverse communities.
• Familiarity with safeguarding, data protection, and patient confidentiality standards.
• Experience working in multidisciplinary teams.
• Strong verbal and written communication skills, with sensitivity to cultural and linguistic diversity.
• Ability to listen, empathise, and build trust with patients.
• Proactive and resourceful in problem-solving to address patient needs.
• Strong organisational and time-management skills to manage a caseload efficiently.
• Ability to work both autonomously and collaboratively within a team.
• Competence in using digital tools and systems for patient management (e.g., Microsoft Office, electronic clinical systems).
• Adaptability and creativity in addressing new challenges and patient scenarios.
• Trustworthy, reliable, and professional in all interactions.
• Committed to promoting equity and inclusion in healthcare delivery.
• Enthusiastic about innovation in healthcare and improving patient outcomes.
• Compassionate, with a genuine passion for patient-centred care.
• Resilient, and open to continuous learning and professional development.
• Culturally sensitive and respectful, with an ability to work effectively across diverse communities.
• Additional language skills to support diverse patient populations.
• Knowledge of the local healthcare and social care context, including voluntary sector services.
• Knowledge of coaching techniques or motivational interviewing (training provided if needed).

Qualifications

• Registration with NMC, HCPC, or equivalent professional body (or eligibility to register).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.