Clinical Administration Team Leader

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; In loco; GBP 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Clinical Administration Team Leader to manage the Ward Clerk Centralised team and drive service improvement. You will ensure standards align with departmental, Trust, and national guidelines, acting as a trusted advisor on operational matters.

The role requires strong people management, process development, and cross-functional collaboration to support patient care targets and performance information systems across the

Competenze

• Experience leading administrative teams and coordinating cross-functional work.
• Experience with recruitment, retention and staff development processes.
• Familiarity with NHS governance, quality standards and data reporting.

Mansioni

• Deputise for Operations & Performance Manager as required.
• Lead recruitment, retention and selection of admin staff; prepare documentation.
• Provide team leader cross-cover across Clinical Administration teams.
• Manage sickness, disciplinary, capability and grievance processes as needed.
• Oversee staff education and development, including PDPs.
• Maintain effective communications within the team and with external agencies.
• Improve services in line with Trust objectives and national initiatives.
• Motivate staff to adopt updated procedures and practices.
• Monitor KPIs and provide timely reports to the Senior Team.
• Investigate complaints and take action to address health, safety and security.

Conoscenze

Leadership

Staff management

Communication

Problem solving

Formazione

Diploma or Degree in relevant field

NVQ4 in Business Management or equivalent

ILM Introductory Management certificate

Strumenti

Microsoft Office

Outlook

Excel

Descrizione del lavoro

University Hospitals Coventry and Warwickshire NHS Trust

Clinical Administration Team Leader

The closing date is 29 October 2026

The post holder will be joining our Performance & Informatics (P&I) department who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Corporate Performance, Information Systems Development, Clinical Coding, Data Quality, Ward Clerks, Patient Access and Cancer Services.

P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.

The role of the Clinical Administration Team Leader will manage the Ward Clerk Centralised team, processes and developing the service in line with required internal and external standards. To make informed decisions within area of responsibility, ensuring that agreed standards and targets are met in accordance with Departmental, Trust and National standards, policies and procedures. To act as a primary source of advice and guidance. As Clinical Administration Team Leader, you will be competent in all these areas to provide cross-cover, but you will be predominantly responsible for one team.

Please be advised sponsorship is not eligible for this post.

Main duties of the job

• Lead internal service provider meetings, Trust/Divisional/Departmental meetings, assuming responsibility for administration issues
• Responsibility for departmental performance including participation in the setting of objectives and standards.
• Representing the department in appropriate forums.
• Continuous review/updating of ward clerk administration policies and procedures and supporting documentation and or systems.
• Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust.
• Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems
• Acting as first point of call for any Ward Clerk escalations, issues and risks raised by the team.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create anenvironment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• To deputise on behalf of the Operations & Performance Manager supporting the effective daily operation of the department where appropriate
• Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation.
• Provide team leader cross-cover across Clinical Administration teams when required.
• Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required.
• Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews.
• Provision of an effective communication system both within the team and to internal and external agencies.
• Providing and improving services in line with Trust objectives and nationally agreed initiatives
• Motivating and persuading staff regarding changes to procedures and current practice
• Monitoring and providing reports to Senior Team in line with KPIs
• Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and security.

Person Specification

Qualifications

• oECDL or equivalent oKey Skills level 2 in Literacy or equivalent oNVQ4 in Business Management or equivalent oILM Introductory Management certificate or equivalent
• oDiploma/Degree holder

Experience

• oManagerial experience in an administration environment oExperience in a customer-facing role oAdvanced decision making and resolving complex work-related issues oManaging the workload of a team
• oProject Management oNHS experience

Knowledge

• oThorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel oExcellent understanding of general office working procedures oExcellent understanding of people management
• oAwareness of current issues within the NHS

Skills

• oAble to inspire and promote confidence in a team oExcellent attention to detail and accuracy oAble to recognise and resolve complex issues, referring where appropriate oPositive and flexible approach to work oAble to demonstrate an innovative and forward-thinking approach oUnderstands limits of own responsibilities oProven record of planning, organisational, change management and administration skills oExcellent presentation skills Ability to supervise a team oAdvanced decision-making skills oExcellent level of verbal and written communication oAble to persuade, negotiate and influence others oAble to use judgement and initiative to provide information and support oExcellent numerical and analytical skills oAble to apply tact and sensitivity to establish trust and confidence oEmpathetic approach to managing and resolving enquiries oAble to manage difficult and distressing situations effectively oAble to analyse problems and initiate appropriate solutions effectively oAble to write complex reports, formulate policies and transcribe and compose minutes oAble to work using own initiative oAble to work as part of a team oAble to collaborate with others oAble to autonomously prioritise and plan workload to meet deadlines, often in a pressurised environment oReliable and punctual with a flexible attitude towards working hours to meet service needs
• oApproachable nature. oInterest in self-development.

Commitment to Trust Values and Behaviours

• oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire