Clinical Administration Team Lead — Drive Operational Excellence

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; Sur place; GBP 40 000 - 50 000; Plein temps

Résumé du poste

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Clinical Administration Team Leader to manage the Ward Clerk Centralised team and drive service improvement. You will ensure standards align with departmental, Trust, and national guidelines, acting as a trusted advisor on operational matters.

The role requires strong people management, process development, and cross-functional collaboration to support patient care targets and performance information systems across the

Qualifications

• Experience leading administrative teams and coordinating cross-functional work.
• Experience with recruitment, retention and staff development processes.
• Familiarity with NHS governance, quality standards and data reporting.

Responsabilités

• Deputise for Operations & Performance Manager as required.
• Lead recruitment, retention and selection of admin staff; prepare documentation.
• Provide team leader cross-cover across Clinical Administration teams.
• Manage sickness, disciplinary, capability and grievance processes as needed.
• Oversee staff education and development, including PDPs.
• Maintain effective communications within the team and with external agencies.
• Improve services in line with Trust objectives and national initiatives.
• Motivate staff to adopt updated procedures and practices.
• Monitor KPIs and provide timely reports to the Senior Team.
• Investigate complaints and take action to address health, safety and security.

Connaissances

Leadership

Staff management

Communication

Problem solving

Formation

Diploma or Degree in relevant field

NVQ4 in Business Management or equivalent

ILM Introductory Management certificate

Outils

Microsoft Office

Outlook

Excel

Description du poste

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Clinical Administration Team Leader to manage the Ward Clerk Centralised team and drive service improvement. You will ensure standards align with departmental, Trust, and national guidelines, acting as a trusted advisor on operational matters.

The role requires strong people management, process development, and cross-functional collaboration to support patient care targets and performance information systems across the