Clinical Admin Team Lead - Patient Care & Improvement

NHS Jobs; Isleworth; On-site; GBP 31,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust in Isleworth seeks an experienced administrator to lead the clinical administrative team, ensuring efficient operations, robust processes and adherence to Trust policies. You will develop new workflows, manage workload distribution and produce performance reports to drive service improvement.

You will also handle complex patient queries, support complaints handling with PALS, organise staff development, and ensure timely staff appraisals and

Qualifications

• Take overall responsibility for the efficient running of the administrative function.
• Develop new processes to improve patient experience.
• Prepare reports on service delivery and performance.
• Coordinate staff appraisals, PDPs and mandatory training.
• Manage patient queries and complaints in line with governance guidelines.
• Ensure compliance with Trust policies and procedures.

Job description

Chelsea and Westminster Hospital NHS Foundation Trust in Isleworth seeks an experienced administrator to lead the clinical administrative team, ensuring efficient operations, robust processes and adherence to Trust policies. You will develop new workflows, manage workload distribution and produce performance reports to drive service improvement.

You will also handle complex patient queries, support complaints handling with PALS, organise staff development, and ensure timely staff appraisals and