Clinical Admin & Service Delivery Lead

NHS Jobs; Knowsley; On-site; GBP 19,000 - 23,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an organised administrative professional to manage a complete secretarial service within busy clinical settings. You will handle word processing, typing, letters, diary management and appointment coordination, while prioritising requests and maintaining patient-facing relationships.

The role focuses on developing protocols, reporting on planning activities, ensuring policy compliance (18-week pathway, inter-provider transfers),

Qualifications

• Manage a complete administrative service including word processing, audio typing, composition of letters, diary management and appointments.
• Prioritise incoming requests for support, using judgement and experience to decide on service priorities.
• Develop protocols and procedures for improving clinical secretarial services.

Responsibilities

• Provide weekly and monthly planning reports to ensure cross-cover support arrangements are actively monitored.
• Develop office and administrative practices to continually improve service delivery and maintain targets across specialties.
• Ensure compliance with policies such as 18-week pathway and inter-provider transfer documentation.
• Train staff where necessary.
• Re-organise structure to meet performance standards.
• Act independently within HR occupational guidelines and manage sickness within areas.

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking an organised administrative professional to manage a complete secretarial service within busy clinical settings. You will handle word processing, typing, letters, diary management and appointment coordination, while prioritising requests and maintaining patient-facing relationships.

The role focuses on developing protocols, reporting on planning activities, ensuring policy compliance (18-week pathway, inter-provider transfers),