Clinical Admin Secretary - Gynaecology

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 22,000 - 25,000; Full time

Job summary

Walsall Healthcare NHS Trust seeks an Administration Secretary to join the Gynaecology team at The Manor Hospital. The role focuses on medical audio and word-processing support for clinicians, including typing clinic letters, minutes and discharge summaries, with a high standard of accuracy and confidentiality.

The successful candidate will have strong organisational and communication skills, be able to manage a busy workload, and work with Careflow and Dragon dictation software to support

Qualifications

• Typing of clinic letters, taking and typing minutes at meetings, discharge summaries and medico-legal reports.
• Good command of English language with ability to convey verbal and written information.
• Good communication and professional telephone manner expected in this role.

Responsibilities

• Provide a comprehensive medical audio and word-processing service to the clinical team, including typing clinic letters, minutes and discharge summaries.
• Obtain medical notes to assist the clinical team with appointments and referrals; track waiting lists to ensure timely reviews.
• Answer telephone promptly and politely, contacting patients as appropriate with tact and empathy.
• Liaise with patients and relatives, provide routine information and book clinic appointments with clear communication.
• Exercise judgement handling enquiries, resolving issues in bookings, scheduling clinics, and managing diaries.
• Support new or junior staff; assist with onboarding and training as required.
• Maintain accurate electronic and paper-based clinical records, including waiting lists and data entry; ensure letters are copied to relevant professionals.
• Manage workload with supervision, ensuring adherence to policies and SOPs and quality service.
• Order and maintain office supplies and stationery; handle general office duties (mail, e-mail, fax, photocopying).
• Support Care Group administration needs and related duties as required.

Skills

Organisational skills

Communication skills

Telephone manner

English language proficiency

Tools

Careflow

Dragon dictation

Job description

Walsall Healthcare NHS Trust seeks an Administration Secretary to join the Gynaecology team at The Manor Hospital. The role focuses on medical audio and word-processing support for clinicians, including typing clinic letters, minutes and discharge summaries, with a high standard of accuracy and confidentiality.

The successful candidate will have strong organisational and communication skills, be able to manage a busy workload, and work with Careflow and Dragon dictation software to support