Clinical Admin & Records Coordinator

Walsall Healthcare NHS Trust; Walsall; Presencial; GBP 21 000 - 25 000; Tempo integral

Resumo da oferta

Walsall Healthcare NHS Trust is seeking a motivated clerical officer to provide efficient administrative support to the Community Neuro rehabilitation team and Fracture Liaison service. The role demands excellent communication, IT and organisational skills, working independently or as part of a small admin pool.

You will handle telephone queries, referrals, diary management, minutes, and file handling, with transcription via Dragon speech recognition and adherence to governance standards.

Qualificações

• Previous clerical experience in a healthcare environment
• Excellent communication and interpersonal skills
• Strong IT skills and ability to use electronic patient records
• Organised, reliable and able to work in a team or independently

Responsabilidades

• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, the public and the MDT
• Refer clinical enquiries to relevant clinical teams and team leaders in a timely manner
• Receive, process, and register patient referrals onto the electronic patient record system accurately and promptly
• Provide clerical support as required
• Transcribe clinical documentation from Dragon speech recognition, ensure accuracy and upload to EPR systems
• Handle, maintain and track departmental files and patient records confidentially and securely
• Manage patient record filing systems for easy access by authorised staff
• Process details relating to patients and staff promptly and accurately
• Enter appointment details or other job related data into the computer
• Arrange and attend meetings, take and circulate accurate minutes
• Plan workload and diary to resolve scheduling conflicts for service needs
• Request stationery and consumables via e-procurement, monitor stock levels
• Report faults or maintenance issues

Conhecimentos

Communication

Interpersonal skills

IT skills

Organisational skills

Administrative support

Ferramentas

Dragon speech recognition

Descrição da oferta de emprego

Walsall Healthcare NHS Trust is seeking a motivated clerical officer to provide efficient administrative support to the Community Neuro rehabilitation team and Fracture Liaison service. The role demands excellent communication, IT and organisational skills, working independently or as part of a small admin pool.

You will handle telephone queries, referrals, diary management, minutes, and file handling, with transcription via Dragon speech recognition and adherence to governance standards.