Gynaecology Support Secretary

The Methodist Church in Britain; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Limited home working

Job summary

This 12-month post supports the Gynaecology service at Worcestershire Acute Hospitals NHS Trust, sitting within Family Health Services as a support medical secretary role. The work centres on producing, checking and sending patient letters and clinical correspondence on time, backing senior secretaries and consultants, and keeping patient records and waiting lists accurate.

It is full time, Monday to Friday, split across two hospital sites with possible cross-site cover and a little home

Qualifications

• GCSEs in English and Maths (A–C) required.
• Previous administrative or secretarial experience essential.

Responsibilities

• Type, check and distribute patient letters and clinical correspondence within required timescales
• Liaise between consultant teams, GPs, patients and other agencies to expedite patient care
• Maintain patient records and notes for each stage of a patient's pathway
• Process GP referral letters and arrange outpatient appointments and domiciliary visits
• Support and review the Patient Target List with consultants and Band 4 staff to meet national timescales, initiating extra lists when authorised
• Maintain waiting lists, making minor changes for consultant approval
• Deal with incoming mail and consultants' correspondence, and maintain consultants' diaries
• Arrange meetings, prepare materials, attend meetings and take minutes
• Handle enquiries from patients, relatives, GPs, other hospitals and consultants
• Input information for clinical audit
• Liaise with Health Records, Outpatients, Radiology and other departments on patient care
• Train and supervise apprentices or temporary secretaries, and arrange cover for absent secretaries

Skills

Microsoft Office

IT systems

Telephone manner

Verbal communication

Written communication

Organisation skills

Education

GCSE English

GCSE Maths

Job description

This 12-month post supports the Gynaecology service at Worcestershire Acute Hospitals NHS Trust, sitting within Family Health Services as a support medical secretary role. The work centres on producing, checking and sending patient letters and clinical correspondence on time, backing senior secretaries and consultants, and keeping patient records and waiting lists accurate. It is full time, Monday to Friday, split across two hospital sites with possible cross-site cover and a little home working. Previous administrative or secretarial experience is essential.

What the job involves

• Type, check and distribute patient letters and clinical correspondence within required timescales
• Liaise between consultant teams, GPs, patients and other agencies to expedite patient care
• Maintain patient records and notes for each stage of a patient's pathway
• Process GP referral letters and arrange outpatient appointments and domiciliary visits
• Support and review the Patient Target List with consultants and Band 4 staff to meet national timescales, initiating extra lists when authorised
• Maintain waiting lists, making minor changes for consultant approval
• Deal with incoming mail and consultants' correspondence, and maintain consultants' diaries
• Arrange meetings, prepare materials, attend meetings and take minutes
• Handle enquiries from patients, relatives, GPs, other hospitals and consultants
• Input information for clinical audit
• Liaise with Health Records, Outpatients, Radiology and other departments on patient care
• Train and supervise apprentices or temporary secretaries, and arrange cover for absent secretaries

Qualifications

• GCSE or CSE grade A to C in English and Maths

Experience

• Previous administrative, secretarial or clerical experience

Skills & knowledge

• Working knowledge of Microsoft Office and IT systems
• Strong telephone manner and excellent verbal and written communication
• Good organisation and ability to multi-task with competing priorities
• Escalates urgent issues promptly and efficiently

Other

• Keeps patient data and sensitive information strictly confidential
• Composed under pressure, with a positive attitude
• Sensitive and respectful towards patients, families and colleagues from diverse backgrounds
• Demonstrates the Trust values of being open and honest, ensuring people feel cared for, and showing respect
• Works collaboratively and professionally as part of a team
• Adaptable and flexible as situations change

  Nice to have

  • Experience of working within Obstetrics and Gynaecology
  • Understanding of NHS reporting requirements such as 18-week RTT
  • RSA II typing qualification
  • Working towards the Amspar Diploma or an equivalent qualification
  • Familiarity with NHS systems such as PAS, Bluespier and CLIP
  • Awareness of health and safety protocols
  • Word processing, audio and copy typing skills
  • Capable of working independently and taking initiative

  What’s offered

  • Flexible working, as a Timewise-accredited flex positive employer
  • Limited home working for a few days a week, subject to service requirements