Clinical Admin Lead

Penrose Health; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Penrose Health is seeking a Clinical Admin Lead to manage referrals and pathology results across Kingfisher Medical Centre and Kingfisher Surrey Docks. You will build and lead a team, ensuring safe, accurate and timely processing, while remaining hands-on to support delivery.

Focus is on developing colleagues, improving service operations, and preventing delays in patient care through effective teamwork and clear processes.

Qualifications

• Experience processing NHS referrals and/or handling pathology results in primary care.
• Ability to lead and develop a team while delivering your own workload.
• Strong prioritisation and accuracy in pathology results.

Responsibilities

• Lead referrals function and pathology results service across multiple GP practices.
• Support colleagues with complex referral queries and complex pathology cases.
• Monitor workload, quality, turnaround times and performance across both functions.
• Coach and develop junior staff while delivering your own workload.
• Combine operational leadership with hands-on delivery.
• Personally process referrals and pathology results alongside your team.
• Ensure urgent referrals are prioritised and urgent pathology results actioned promptly.
• Improve referral processes and documentation.
• Improve pathology processes and SOPs.
• Work closely with clinicians, GPs and secondary care providers.

Job description

Clinical Admin Lead

Application Deadline: 30 October 2026

Department: GP Assistants

Employment Type: Permanent - Full Time

Location: Kingfisher Medical Centre & Kingfisher Surrey Docks

Compensation: £30,000 - £32,000 / year

Description

As a Clinical Admin Team Lead, you'll take ownership of two vital services that keep patient care moving - referrals and pathology results and leading the people and processes behind them.

Every referral represents a patient waiting for the next stage of their care. Every pathology result represents critical clinical information that needs to reach the right person, fast. Your job is to make sure both run safely, accurately and without delay, not by doing it all yourself, but by building, supporting and developing a team that can.

You'll lead by example, remaining hands-on and an active member of the team, while your real focus is on developing colleagues, improving how the service operates, and making sure patients never experience delays because paperwork gets stuck.

Key Responsibilities

Leading the team

• Lead the referrals function and pathology results service across multiple GP practices
• Support colleagues with complex referral queries and complex pathology cases
• Monitor workload, quality, turnaround times and performance across both functions
• Enjoy developing people and coaching others while still delivering your own workload
• Combine operational leadership with hands-on delivery

Hands-on delivery

• Personally process referrals and pathology results alongside your team
• Ensure urgent referrals are prioritised appropriately, and urgent pathology results are actioned promptly

Improving the service

• Improve referral processes and documentation
• Improve pathology processes and SOPs
• Work closely with clinicians, GPs and secondary care providers

You’ll thrive here if:

• You enjoy developing people and leading a team just as much as doing the work yourself
• You can combine operational leadership with hands-on delivery, coaching others while still delivering your own workload
• You enjoy solving operational problems and improving how a service runs
• You stay calm under pressure
• You have experience processing NHS referrals and/or handling pathology results in primary care
• You understand referral pathways, and the importance of accuracy and prioritisation in pathology results
• You care about getting patients to the right service and the right clinician, quickly

More Information:

See more information about the role here