Clinic Scheduling & Patient Data Administrator

The London Clinic; Greater London, City of Westminster; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

Life insurance

Private medical cover

Pension

Employee assistance programme

Blue light card

Cycle to work

Electric car scheme

Subsidised staff restaurant

Recognition programmes

Job summary

The London Clinic is seeking a Customer Service Administrator to join the team in London. You will support consultant clinics and patient registrations, inputting data into the CWS system and ensuring accurate MDS completion.

The role involves handling calls from consultants, secretaries, patients and colleagues, with onsite work at Park Square West and potential home-working after probation. We value accuracy, strong communication and organisational skills, and offer a comprehensive benefits

Qualifications

• Strong PC skills.
• Good communication skills.
• Accuracy of data entry.
• Relationship management skills.
• Excellent organisation and priortisation skills.

Responsibilities

• Manage receipt of all consultant clinic lists from consultants and secretaries.
• Prioritise workload and clinic preparation according to schedule of clinics.
• Input patient details from clinic lists into CWS ensuring full MDS is complete.
• Input CIS clinic lists into CWS ensuring full MDS is complete.
• Contact secretaries and consultants when the full MDS has not been provided and update prior to the patients' appointment.
• Report issues to your manager where MDS is not provided.
• Check clinic lists align with consultant schedules to ensure no clinics are missed.
• Prepare clinic materials, print clinic lists and registrations forms before appointments.
• Liaise with consultants and secretaries to maintain good communications.
• Work flexibly to cover agreed business hours and needs.

Skills

Strong PC skills

Good communication skills

Accuracy of data entry

Relationship management skills

Excellent organisation

Job description

The London Clinic is seeking a Customer Service Administrator to join the team in London. You will support consultant clinics and patient registrations, inputting data into the CWS system and ensuring accurate MDS completion.

The role involves handling calls from consultants, secretaries, patients and colleagues, with onsite work at Park Square West and potential home-working after probation. We value accuracy, strong communication and organisational skills, and offer a comprehensive benefits