Customer Service Administrator

The Methodist Church in Britain; Rowsley CP; In loco; GBP 19.000 - 24.000; Tempo pieno

Descrizione del lavoro

General Practice Medical Solutions Ltd is seeking a customer service administrator to join the office-based team. You will handle reception duties, manage calls and enquiries, and coordinate appointments for cardiac, neurology and minor operations in line with clinical requirements.

This role requires accurate data entry, strong communication skills and good IT proficiency with Word, Excel and Outlook. Prior experience in a healthcare or booking environment is advantageous.

Competenze

• Experience in reception, customer service or administration.
• Excellent telephone and communication abilities.
• Strong general IT skills.
• Healthcare/booking system experience is a plus.
• Sales experience is welcome but not required.

Mansioni

• Answering and managing calls and enquiries from customers, clinics and healthcare professionals, handled professionally and to service standards
• Booking and coordinating appointments in line with clinical requirements and availability
• Coordinating cardiac bookings so appointments are scheduled accurately and efficiently
• Managing minor operations bookings and associated administration
• Supporting bookings and administration for neurology clinicians
• Liaising with clinics and clinicians to resolve booking queries and keep services running smoothly
• Accurately updating customer and appointment information on bespoke systems
• Responding to customer and clinic queries by telephone and other channels
• Maintaining accurate records and handling information confidentially
• Supporting the wider team with general administrative and operational tasks
• Working to agreed processes, service standards and deadlines
• Using Microsoft Word, Excel and Outlook for day-to-day administration

Conoscenze

Communication skills

Telephone skills

IT skills

Strumenti

Microsoft Word

Excel

Outlook

Descrizione del lavoro

Customer service administrator role at General Practice Medical Solutions Ltd, a private healthcare provider, serving as a key contact for customers and clinics. Its office-based work combines reception, customer service and administration with booking of appointments. It is distinct for scheduling across cardiac, neurology and minor operations work, alongside liaison with clinicians. Experience in reception, customer service or administration decides fit; prior sales experience is welcome but not essential.

What the job involves

• Answering and managing calls and enquiries from customers, clinics and healthcare professionals, handled professionally and to service standards
• Booking and coordinating appointments in line with clinical requirements and availability
• Coordinating cardiac bookings so appointments are scheduled accurately and efficiently
• Managing minor operations bookings and associated administration
• Supporting bookings and administration for neurology clinicians
• Liaising with clinics and clinicians to resolve booking queries and keep services running smoothly
• Accurately updating customer and appointment information on bespoke systems
• Responding to customer and clinic queries by telephone and other channels
• Maintaining accurate records and handling information confidentially
• Supporting the wider team with general administrative and operational tasks
• Working to agreed processes, service standards and deadlines
• Using Microsoft Word, Excel and Outlook for day-to-day administration

Experience

• Previous reception, customer service, administration or similar experience

Skills & knowledge

• Good telephone and communication skills
• Good general IT skills

Nice to have

• Experience in a healthcare, medical or clinical environment
• Experience of appointment or diary management
• Previous sales or telephone sales experience
• Experience using healthcare or booking systems