Receptionist - Band 2 - Lincoln Outpatients

United Lincolnshire Hospitals Nhs Trust; Lincoln; Sur place; GBP 20 000 - 22 000; Plein temps

Résumé du poste

United Lincolnshire Hospitals NHS Trust is recruiting friendly, organised Receptionists (Band 2) across several Trust sites to support outpatient clinics. You will be the first point of contact for patients, carers and visitors, helping ensure a positive clinic experience.

You will greet and check in patients, update records on Trust systems, and provide essential administrative support to clinical teams. The role offers exposure to multiple sites within the Lincolnshire NHS family, with

Qualifications

• Friendly, organised and patient-focused front-facing role.

Responsabilités

• Greet and check in patients attending outpatient clinics
• Provide directions and signpost patients to services such as pharmacy
• Support car parking and Blue Badge registration where required
• Update patient details accurately on Trust systems
• Complete clinic e-outgoing ("cash up") in line with agreed procedures
• Assist with administrative tasks such as chasing missing notes, arranging porters and distributing clinic information
• Escalate any clinic issues appropriately to supervisors or coordinators
• Deliver a professional, compassionate and patient-centred service at all times

Description du poste

United Lincolnshire Hospitals NHS Trust is looking to recruit friendly, organised and patient-focused Receptionists (Band 2) to support the smooth running of outpatient clinics across several Trust sites. This is a key front-facing role where you will be the first point of contact for patients, carers and visitors, helping to ensure a positive and well-organised clinic experience., As a Receptionist, you will play a vital role in supporting outpatient clinics by welcoming patients, checking them in for appointments, maintaining accurate patient records, and providing essential administrative support to clinical teams. You will work closely with clinicians, clinic coordinators and wider administrative teams to ensure clinics run efficiently and patients feel supported and informed throughout their visit.,

• Greet and check in patients attending outpatient clinics
• Provide directions and signpost patients to services such as pharmacy
• Support car parking and Blue Badge registration where required
• Update patient details accurately on Trust systems
• Complete clinic e-outcoming ("cash up") in line with agreed procedures
• Assist with administrative tasks such as chasing missing notes, arranging porters and distributing clinic information
• Escalate any clinic issues appropriately to supervisors or coordinators
• Deliver a professional, compassionate and patient-centred service at all times
  Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service. United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).