Clinic Experience & Sales Catalyst (Uncapped Commission)

Thérapie Clinic; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Continuous training

Annual leave

Uncapped commission

Staff discount

Job summary

The Thérapie Clinic in Cambridge is seeking a Clinic Coordinator to ensure an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. You will contribute to maintaining high standards while managing bookings and stock in a fast-paced environment.

Join a growing network with continuous training, staff discounts, and uncapped commission opportunities as part of our dynamic clinic team in Cambridge.

Qualifications

• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive and convert consultations with upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.
• Promote skin consultations and identify upsell opportunities via forms.

Skills

Excellent communication

Interpersonal skills

Customer service experience

Sales skills

Multitasking

Education

Qualified Beauty Therapist

Job description

The Thérapie Clinic in Cambridge is seeking a Clinic Coordinator to ensure an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. You will contribute to maintaining high standards while managing bookings and stock in a fast-paced environment.

Join a growing network with continuous training, staff discounts, and uncapped commission opportunities as part of our dynamic clinic team in Cambridge.