Aesthetic Clinic Experience Lead

Therapie-Clinic; Cambridge; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Uncapped commission

Free laser hair removal

Free EmSella

Staff discount

IVF/ICSI/RIVF cycle after 2 years

Job summary

Thérapie Clinic in Cambridge is hiring a Clinic Coordinator to ensure an exceptional client journey, support satisfaction, revenue goals, and sales performance in our brand-new Cambridge Clinic opening soon. You will work closely with the clinic team to deliver outstanding service from first contact to follow-up.

The role requires a qualified Beauty Therapist with experience in client experience management or customer service, strong communication, and the ability to multitask in a fast-paced

Qualifications

• Qualified Beauty Therapist.
• Experience in client experience management or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive and convert consultations with upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.
• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

Skills

Client experience management

Customer service

Communication skills

Analytical thinking

Multitasking

Job description

Thérapie Clinic in Cambridge is hiring a Clinic Coordinator to ensure an exceptional client journey, support satisfaction, revenue goals, and sales performance in our brand-new Cambridge Clinic opening soon. You will work closely with the clinic team to deliver outstanding service from first contact to follow-up.

The role requires a qualified Beauty Therapist with experience in client experience management or customer service, strong communication, and the ability to multitask in a fast-paced