Client Experience & Sales Specialist — Uncapped Earnings

Thérapie Clinic; United Kingdom; Remote; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Uncapped Earnings

Free laser hair removal

Free EmSella

Staff discount

Paid training academy

Birthday leave

Longevity bonus

Employee assistance scheme

Job summary

Thérapie Clinic is hiring a Client Experience and Sales Specialist for our Bluewater, Kent Clinic. You will drive an exceptional client journey, support satisfaction, revenue goals, and upsell opportunities in a fast-paced aesthetic setting.

With uncapped commission, staff discounts, and ongoing training, you will play a key role in delivering a premium client experience while meeting KPIs and maintaining high service standards across all client touchpoints.

Qualifications

• Qualified Beauty Therapist.
• Experience in client experience management or similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive and convert consultations with strong upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.
• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

Skills

Client experience management

Communication

Interpersonal skills

Analytical thinking

Multi-tasking

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is hiring a Client Experience and Sales Specialist for our Bluewater, Kent Clinic. You will drive an exceptional client journey, support satisfaction, revenue goals, and upsell opportunities in a fast-paced aesthetic setting.

With uncapped commission, staff discounts, and ongoing training, you will play a key role in delivering a premium client experience while meeting KPIs and maintaining high service standards across all client touchpoints.