Client Experience & Sales Specialist - Uncapped Commission

Thérapie Clinic; Greenhithe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Continuous training

Annual leave

Uncapped commission

Staff discount

Job summary

Thérapie Clinic in Bluewater, Kent is hiring a Client Experience and Sales Specialist to ensure an exceptional client journey, support satisfaction and revenue targets, and drive sales through upselling and smart booking practices.

The role emphasizes delivering outstanding service, managing clinic operations, and maintaining high standards across client interactions, with continuous training and a supportive team culture.

Qualifications

• Must have experience in client experience management or customer service.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Deliver outstanding client journey from initial contact to follow-up.
• Support revenue goals and sales performance through effective diary and booking management.
• Drive consultations with upselling and cross-selling while meeting KPIs.
• Ensure smooth check-in/out and manage AWI stock and room standards.

Skills

Client experience management

Customer service

Communication skills

Analytical problem solving

multitasking in fast-paced env

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic in Bluewater, Kent is hiring a Client Experience and Sales Specialist to ensure an exceptional client journey, support satisfaction and revenue targets, and drive sales through upselling and smart booking practices.

The role emphasizes delivering outstanding service, managing clinic operations, and maintaining high standards across client interactions, with continuous training and a supportive team culture.