Clinic Coordinator

Therapie-Clinic; Cambridge; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Uncapped commission

Free laser hair removal

Free EmSella

Staff discount

IVF/ICSI/RIVF cycle after 2 years

Job summary

Thérapie Clinic in Cambridge is hiring a Clinic Coordinator to ensure an exceptional client journey, support satisfaction, revenue goals, and sales performance in our brand-new Cambridge Clinic opening soon. You will work closely with the clinic team to deliver outstanding service from first contact to follow-up.

The role requires a qualified Beauty Therapist with experience in client experience management or customer service, strong communication, and the ability to multitask in a fast-paced

Qualifications

• Qualified Beauty Therapist.
• Experience in client experience management or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive and convert consultations with upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.
• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

Skills

Client experience management

Customer service

Communication skills

Analytical thinking

Multitasking

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for aClinic Coordinator in our brand-new Cambridge Clinic opening soon. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

Client Satisfaction

Deliver outstanding client service from first contact to follow-up

Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

Maximise clinic efficiency through smart diary and booking management

Manage stock accurately, including AWI deductions

Drive and convert consultations with strong upselling and cross-selling

Meet KPIs for consultation success, walk-in conversions, and average spend

Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

Promote skin consultations and identify upsell opportunities via forms

Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

Qualified Beauty Therapist

Proven experience in client experience management, customer service, or a similar role.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Ability to manage multiple tasks and priorities in a fast-paced environment.

INDHP

Over to the best part, the Perks!

• With our uncapped commission structure, the sky's the limit!
• Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.
• Avail spouse and family discounts, spreading the joy of Thérapie.
• 10% off Thérapie Fertility & Optilase treatments – because family helps family.
• We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
• We offer free laser eye surgery to all team members after they have been with us for 2 years.
• Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Embark on a journey of career progression & management training – we believe in promoting from within!
• Immerse yourself in a full week of paid training in our academy, where knowledge is power.
• Enjoy an extra day off on your landmark birthdays to celebrate in style!
• Earn extra annual leave days after 2 years of dedicated service.
• Access confidential support services for personal and professional well-being.