Clinic Coordinator - Ballymena Clinic

Demant; Ballymena; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Additional leave

Company events

Company pension

Bike to work scheme

Referral programme

Sick pay

Job summary

Hidden Hearing Ballymena Clinic is seeking a Clinic Coordinator to join our Ballymena team and deliver life-changing hearing healthcare to local patients.

You will handle inbound and outbound calls, telemarketing, diary management, and represent Hidden Hearing with professionalism, aiming to meet targets and maintain excellent patient care.

Qualifications

• Previous telemarketing experience advantageous.

Responsibilities

• Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Ballymena area.
• Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Ballymena area, and ensure weekly/quarterly and annual targets are met and diaries are full.
• Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience.

Skills

Telemarketing

Customer service

Communication

Target-driven

Job description

At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we want to hear from you.

Based in our Ballymena Clinic in the Rockshore Medical Centre- We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Ballymena Clinic team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success.

The central responsibilities of this role are;

Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Ballymena area.

Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Ballymena area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ outboundcalls per day. No cold calling.Previous telemarketing experience advantageous.

Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years.

There is a basic, and commission, giving On Target Earnings of circa 30K per annum.

At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.

If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you.

Job Types: Permanent, Full-time

OTE for this role are: £25,000 - £30,000 per year

• Additional leave
• Company events
• Company pension
• Bike to work scheme
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Hidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Who we are

We in Hidden Hearing Ireland have provided hearing health care across the island of Ireland for over 35 years. We combine the latest technology with the highest standards of professional hearing care. We do this by understanding our purpose and living our values.

Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients. We do this through continuous career and personal development, and ‘We Create Trust-, work as ‘Team Players’, identify ’Innovative Solutions’, and come to work with a ‘Can Do Attitude’.

Our team is made up of audiologists, wax removal technicians, clinic coordinators, telemarketing assistants, customer services, finance and operations, HR, L&D & Compliance as well as Marketing. We are committed to Diversity, Equity and Inclusion and respect difference, we can do this because we have one shared purpose – to provide life changing hearing health care. That has been our sole focus for over 35 years.

When you are ready to become a life changer and want to join our team of modern hearing care experts, talk to us about your role aspiration and how we can help you achieve your career goals. We’re all ears!