Telemarketing Assistant - Portadown

Demant; Portadown; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Company pension

Employee discount

On-site parking

Private medical insurance

Sick pay

Company events

Job summary

Hidden Hearing Ireland in Portadown is seeking a Contact Centre Agent to manage inbound and outbound calls and help patients access hearing healthcare. The role involves targets and diary updates, with 160+ calls per day expected.

This permanent, full-time position offers a base pay of £23,000 with commission; benefits include a company pension, private medical insurance, on-site parking, and staff events. On-site, Monday to Friday, day shift; no weekends.

Qualifications

• Experience in telemarketing or contact centre environment.
• Ability to meet weekly, quarterly and annual targets.
• Strong communication and patient-facing customer service.
• Permanent, full-time role based in Portadown.

Responsibilities

• Manage all inbound and outbound calls; achieve targets and ensure clinic diaries are full.
• Maintain accurate online diary notes and call statuses.
• Represent Hidden Hearing as a Brand Ambassador with a high standard of patient care.

Skills

Inbound calls

Outbound calls

Telemarketing

Diary management

Customer service

Job description

About the role

WE DO NOT DO ANY COLD CALLING.

At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you!

The central responsibilities of this role are;

Telemarketing

Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Contact Centre Agents to complete 160+ calls per day.

Diary Management

ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date.

Brand Ambassado\"r

representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years.

The OTE for this position is circa 23 - 30K.

This role is based in our Contact Centre team in our Portadown Office in Craigavon.

At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.

Job Types: Permanent, Full-time

Pay: £23,000

Additional pay:

• Commission pay

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• 50A Meadow Ln, Portadown, Craigavon BT62 3NJ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Hidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community. #LI-AF1 #aud_IR #IRLIND1

Who we are

We in Hidden Hearing Ireland have provided hearing health care across the island of Ireland for over 35 years. We combine the latest technology with the highest standards of professional hearing care. We do this by understanding our purpose and living our values.

Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients. We do this through continuous career and personal development, and 'We Create Trust-, work as 'Team Players', identify 'Innovative Solutions', and come to work with a 'Can Do Attitude'.

Our team is made up of audiologists, wax removal technicians, clinic coordinators, telemarketing assistants, customer services, finance and operations, HR, L&D & Compliance as well as Marketing. We are committed to Diversity, Equity and Inclusion and respect difference, we can do this because we have one shared purpose - to provide life changing hearing health care. That has been our sole focus for over 35 years.

When you are ready to become a life changer and want to join our team of modern hearing care experts, talk to us about your role aspiration and how we can help you achieve your career goals. We're all ears!