Clinic Coordinator

JR United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a leading Harley Street clinic as a Clinic Coordinator, where you will play a pivotal role in enhancing patient experiences and leading clinical operations. This high-growth, internationally recognized clinic offers a unique opportunity to manage a dynamic team in a luxurious environment. Your strategic leadership will drive service improvements and ensure compliance with governance standards while fostering a culture of inclusion and well-being. With a commitment to innovation and excellence, this position promises rewarding career progression and heavily discounted treatments for you and your family.

Benefits

Heavily discounted treatments

28 days holiday

Extra day off for your birthday

Work in a luxurious clinic environment

Clear career progression opportunities

Qualifications

• Proven leadership in clinical or operational management.
• Strong planning and problem-solving skills.
• Excellent knowledge of governance and patient safety.

Responsibilities

• Lead day-to-day delivery of clinical services and oversee improvements.
• Manage performance data, budgets, and operational targets.
• Ensure exceptional patient experiences in a high-standard environment.

Skills

Leadership in clinical management

Operational management

Planning and organizational skills

Change management

Governance and compliance knowledge

Performance data management

Job description

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Saturdays: Min. 1/month. If working Saturday, it’s a 6-day week (paid extra or a day off)

About the Client

Join a leading Harley Street clinic at the forefront of sexual rejuvenation, with a mission to provide advanced solutions for sexual dysfunction and enhance sexual wellness. The clinic also offers a full range of aesthetic treatments, along with exclusive surgical and non-surgical sexual aesthetics for both men and women. With over 25,000 patients treated, they are a premium, globally awarded brand known for excellence and innovation, offering outstanding career progression opportunities.

This is a unique opportunity to take on a senior clinical operations role within a high-growth, internationally recognised clinic.

The Ideal Candidate

We’re looking for a strategic and hands-on Clinic Coordinator with strong clinical leadership and operational expertise. You’ll be confident managing services in a fast-paced, patient-focused environment and comfortable working in both surgical and non-surgical sexual aesthetics, supporting male and female patients with professionalism and discretion.

You will bring:

• Proven leadership in clinical or operational management within a healthcare or cosmetic surgery setting
• Strong planning, organisational, and problem-solving skills
• Experience leading change management and service improvement projects
• A collaborative, compassionate approach with the ability to influence and inspire teams
• Excellent knowledge of governance, compliance, and patient safety regulations
• Ability to manage performance data, budgets, and operational targets
• Confidence and comfort working in a sexual wellness clinic environment with diverse patient needs

The Role

As Clinic Coordinator, you will work closely with the Hospital Manager and senior team to lead the day-to-day delivery of clinical services, oversee service improvement, and ensure exceptional patient experiences. You will drive change, implement systems and processes, and lead multidisciplinary teams in a results-focused, high-standard environment.

Key Responsibilities

Leadership & Performance

• Provide strong, visible leadership to clinical and medical staff, promoting clear communication, accountability, and excellence
• Lead daily operations and resolve clinic management issues
• Set priorities and expectations to ensure team engagement and service quality
• Act as a key member of the Senior Operational Leadership Team
• Deputise for the Hospital Manager and lead projects or tasks as required

Strategic Planning & Service Delivery

• Lead and deliver clinical and operational change projects aligned with business goals
• Support strategy, performance management, and service development across key departments
• Contribute to estate and facility planning to improve the patient and staff environment
• Ensure services meet high-quality standards, budget targets, and patient expectations

People Management

• Coach, develop, and appraise team members, promoting high morale and performance
• Ensure optimal staffing levels, skill mix, and compliance with workforce policies
• Build a culture of wellbeing, inclusion, and zero tolerance for bullying or harassment
• Lead recruitment, onboarding, and ongoing team development
• Monitor clinical governance, quality assurance, and risk management systems
• Lead and support root cause and trend analyses of complaints or incidents
• Ensure compliance with CQC regulations, internal governance, and decontamination protocols
• Maintain and update the clinic’s risk register and deliver improvement actions

Operational Logistics

• Oversee stock control, procurement, and supplies for all clinical departments
• Ensure consumables, pharmacy items, and prosthetics are available and well-managed
• Adjust and maintain par levels to ensure smooth clinical service delivery
• Clear career progression within a growing, internationally recognised brand
• Heavily discounted treatments for you and your family
• 28 days holiday including bank holidays, plus an extra day off for your birthday
• Work in a luxurious, high-end clinic environment

This is your opportunity to join a top-tier, award-winning clinic at the forefront of sexual wellness and aesthetics. If you're highly organised, proactive, and passionate about delivering exceptional patient experiences in a fast-paced, luxury environment, we’d love to hear from you.

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