Orthopaedic Clinic Coordinator

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in health insurance is seeking a dedicated healthcare administrator to enhance patient care and support clinic operations. In this pivotal role, you'll be at the forefront of patient interactions, ensuring smooth registration and administrative processes. Your organizational skills will shine as you manage appointments and liaise with various stakeholders, all while contributing to a culture of exceptional service. This role offers a chance to make a meaningful impact on patients' lives within a supportive and flexible work environment that prioritizes your wellbeing.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Annual Health Services Bonus Scheme

Support with travel costs

Various online discounts and benefits

Qualifications

• Experience in healthcare administration or coordination is essential.
• Strong organizational skills and ability to work well under pressure.

Responsibilities

• Coordinate patient registration and manage outpatient accounts.
• Provide administrative support for clinic operations and handle patient inquiries.

Skills

Healthcare Administration

Communication Skills

Organizational Skills

IT Literacy

Team Player

Job description

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Position Details

Full time 37.5 hours per week (Shifts patterns – Monday to Friday between 8am and 8pm with occasional Saturdays)

We make health happen.

Working in our UK support functions, you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters—making a difference to the lives of our customers each day.

Responsibilities

Under the general guidance of the Primary Care Manager, you’ll be responsible for all activities in the clinic. You will provide a link between hospital, patients, consultants, and other users. Your duties will include coordinating patient registration, preparing outpatient accounts, receipting payments for hospital services, booking follow-up appointments, and scheduling further tests including diagnostic requests.

Key Tasks

• Actively meet and greet patients and visitors in a warm, respectful, and courteous manner, contributing to the promotion and improvement of the Cromwell Hospital brand in line with ABC Standards.
• Issue Medical Record Numbers, front sheets, labels, and prepare medical records and other administrative documents.
• Provide efficient administrative support for clinic operations, tests, or procedures.
• Handle letters of guarantee and liaise with insurance companies and embassies as required.
• Respond to enquiries regarding hospital facilities or redirect to appropriate departments. Manage reception queries and complaints courteously and promptly.
• Ensure all staff and patients are informed about hospital charges, payment methods, and handle guarantee letters or insurance claims according to procedures.
• Process requests from patients, doctors, and visitors courteously, promptly, and efficiently.
• Interview patients politely to obtain registration information, update details at each appointment, and input data accurately into the system.
• Receive payments, maintain the integrity of personal float, and ensure transactions are correctly recorded and receipted.
• Handle refunds and obtain necessary authorizations.
• Make follow-up bookings and assist with scheduling further tests or consultations.

Qualifications and Skills

• Experience in healthcare administration or coordination.
• Experience in orthopaedics is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills.
• Ability to build good relationships.
• IT literacy.
• Ability to work well under pressure.
• Team player.

Benefits

Our benefits are designed to support your health and wellbeing, including Viva, our global wellbeing programme. We support flexible working and offer a range of family-friendly benefits.

• 25 days holiday per year, increasing with service, with buy/sell options.
• Bupa health insurance.
• Enhanced pension plan and life insurance.
• Annual Health Services Bonus Scheme.
• Support with travel costs via season ticket loan or cycle2work.
• Various online discounts and benefits.

Why Bupa?

We are a health insurer and provider focused on helping people live longer, healthier, happier lives. Our purpose drives us to be brave, caring, and responsible in everything we do, with no shareholders—only our customers.