Clinic coordinator

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Clinic Coordinator to join the Pain Management administration team. The role focuses on coordinating MSK Pain Management, managing booking and theatre scheduling, and line-managing the Pain Management administrators.

You will support workforce planning and continuous improvement within the service. The ideal candidate will be highly organized, detail-focused and analytical, able to work with targets and build strong working

Qualifications

• Educated to degree level or NVQ level 4 or equivalent (A)
• Customer Service/ Business Admin /ITQ or equivalent professional experience (A)
• Secretary qualification or equivalent Team leader/management qualification (A)
• Typing qualification or equivalent experience (if applicable) (A)
• Specific technical/professional qualification (if applicable) (A)
• Experience of managing staff/a busy clerical/office environment or reception service or project (A)
• Secretarial and /or complex administrative experience (A)
• Prioritising, planning and organising own and others tasks (A)
• Experience of dealing with difficult situations and confrontations (A)
• Data entry experience and documentation(A)
• Previous experience of working in NHS (A/I)
• Previous experience of working with medical records (A/I)
• Recruitment and Selection of staff (A/I)
• Performance management of staff (A/I)
• Confidentiality and data protection processes and procedures (A/I)
• Customer service Good working knowledge of office procedures and all Microsoft office packages (A/I)
• Awareness of NHS targets and Trust priorities (A/I)
• Awareness of anti-discriminatory issues (A/I)
• Knowledge of the Trust including awareness of priorities (A/I)
• Knowledge of Trust information systems (A/I)
• Knowledge of Medical Terminology (A/I)

Responsibilities

• Coordinate MSK Pain Management service with clinical/admin/management teams (A)
• Manage new and follow-up booking processes and theatre scheduling (A)
• Line manage Pain Management administrators (A)
• Cross-cover within the directorate as needed (A)

Skills

Communication skills

Teamwork

Time management

Attention to detail

Problem solving

Education

Degree level / NVQ4 or equivalent

Tools

Microsoft Office

Job description

Cambridge University Hospital NHS Foundation Trust

Clinic coordinator

The closing date is 15 November 2026

We are seeking a highly organised, detail-focused and analytical individual to join our Pain Management administration team as a clinic coordinator. This is an exciting opportunity to be at the heart of workforce planning for our Pain management.

This is an exciting opportunity for someone who enjoys working with targets and building strong working relationships and contributing to continuous improvement.

Main duties of the job

The post holder will be responsible for coordinating the MSK Pain Management service working closely with the clinical, administrative and management teams. The post holder will manage the new and follow up booking processes, theatre scheduling of Pain procedures ensuring that patients are booked in priority and urgency order. They will line manage the Pain Management administrators. In addition, the post holder will be required to cross cover within the directorate if required.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 15th November 2026.

Interviews are due to be held on 24th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• - applied for a Graduate visa
• - or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• oEducated to degree level or NVQ level 4 or equivalent (A)
• oCustomer Service/ Business Admin /ITQ or equivalent professional experience (A)
• oSecretary qualification or equivalent Team leader/management qualification (A)
• oTyping qualification or equivalent experience (if applicable) (A)
• oSpecific technical/professional qualification (if applicable) (A)

Experience

• oExperience of managing staff/a busy clerical/office environment or reception service or project (A)
• oSecretarial and /or complex administrative experience (A)
• oPrioritising, planning and organising own and others tasks (A)
• oExperience of dealing with difficult situations and confrontations (A)
• oData entry experience and documentation(A)
• oPrevious experience of working in NHS (A/I)
• oPrevious experience of working with medical records (A/I)
• oRecruitment and Selection of staff (A/I)
• oPerformance management of staff (A/I)

Knowledge

• oConfidentiality and data protection processes and procedures (A/I)
• oCustomer service Good working knowledge of office procedures and all Microsoft office packages (A/I)
• oAwareness of NHS targets and Trust priorities (A/I)
• oAwareness of anti-discriminatory issues (A/I)
• oKnowledge of the Trust including awareness of priorities (A/I)
• oKnowledge of Trust information systems (A/I)
• oKnowledge of Medical Terminology (A/I)

Skills

• oAbility to manage/work as part of a team (A/I)
• oExcellent communication skills including telephone, email and face to face (A/I)
• oAbility to organise and management own time and others to keep to schedule and deadlines (A/I)
• oAbility to analyse and present complex data (A/I)
• oAbility to manage projects (A/I)
• oAbility to use own initiate and work autonomously (A/I)
• oExcellent IT skills - ability to use Microsoft office applications including spread sheets and email (A/I)
• oDevelop accurate and speedy typing and keyboard skills (A/I)
• oWilling to take on/learn new skills (A/I)
• oAbility to show attention to detail accuracy (A/I)
• oAbility to adapt to change (A/I)
• oAbility to work under pressure (A/I)
• oAbility to store and safeguard confidential documents (A/I)
• oAbility to take minutes to a high standard (A/I)

Additional Requirements

• oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. (A/I)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust