Clinic coordinator

Cambridge University Hospitals; Cambridge; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

On-site leisure facilities

Bus travel discount

Free parking for staff

Flexible working arrangements

Job summary

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking a highly organized clinic coordinator to join the Pain Management administration team. The role focuses on coordinating MSK Pain Management services, managing new and follow-up bookings, and theatre scheduling to ensure priority and urgency.

You will line manage Pain Management administrators and provide cross-basic cover within the directorate.

Qualifications

• Educated to degree level or NVQ level 4 or equivalent (A)
• Customer Service/ Business Admin /ITQ or equivalent professional experience (A)
• Secretary qualification or equivalent Team leader/management qualification (A)
• Typing qualification or equivalent experience (if applicable) (A)
• Specific technical/professional qualification (if applicable) (A)

Responsibilities

• Coordinate the MSK Pain Management service working closely with clinical, administrative and management teams
• Manage the new and follow up booking processes and theatre scheduling to ensure priority and urgency order
• Line manage the Pain Management administrators
• Cross cover within the directorate if required (as needed)

Skills

Communication

Leadership

Time management

Typing

Education

Degree level or NVQ level 4 or equivalent

Tools

Microsoft Office

Job description

Main area Division A - Administration Grade Band 5 Contract Permanent: N/A Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered.) Job ref 180-A-CVA1333

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division A Town Cambridge Salary £32,073 - £39,043 p.a. pro rata Salary period Yearly Closing 15/11/2026 23:59 Interview date 24/11/2026

Job overview

We are seeking a highly organised, detail-focused and analytical individual to join our Pain Management administration team as a clinic coordinator. This is an exciting opportunity to be at the heart of workforce planning for our Pain management.

This is an exciting opportunity for someone who enjoys working with targets and building strong working relationships and contributing to continuous improvement.

Main duties of the job

The post holder will be responsible for coordinating the MSK Pain Management service working closely with the clinical, administrative and management teams. The post holder will manage the new and follow up booking processes, theatre scheduling of Pain procedures ensuring that patients are booked in priority and urgency order. They will line manage the Pain Management administrators. In addition, the post holder will be required to cross cover within the directorate if required.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 15th November 2026.

Interviews are due to be held on 24th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Educated to degree level or NVQ level 4 or equivalent (A)
• Customer Service/ Business Admin /ITQ or equivalent professional experience (A)
• Secretary qualification or equivalent Team leader/management qualification (A)
• Typing qualification or equivalent experience (if applicable) (A)
• Specific technical/professional qualification (if applicable) (A)

Experience

• Experience of managing staff/a busy clerical/office environment or reception service or project (A)
• Secretarial and /or complex administrative experience (A)
• Prioritising, planning and organising own and others tasks (A)
• Experience of dealing with difficult situations and confrontations (A)
• Data entry experience and documentation(A)
• Previous experience of working in NHS (A/I)
• Previous experience of working with medical records (A/I)
• Recruitment and Selection of staff (A/I)
• Performance management of staff (A/I)

Knowledge

• Confidentiality and data protection processes and procedures (A/I)
• Customer service Good working knowledge of office procedures and all Microsoft office packages (A/I)
• Awareness of NHS targets and Trust priorities (A/I)
• Awareness of anti-discriminatory issues (A/I)
• Knowledge of the Trust including awareness of priorities (A/I)
• Knowledge of Trust information systems (A/I)
• Knowledge of Medical Terminology (A/I)

Skills

• Ability to manage/work as part of a team (A/I)
• Excellent communication skills including telephone, email and face to face (A/I)
• Ability to organise and management own time and others to keep to schedule and deadlines (A/I)
• Ability to analyse and present complex data (A/I)
• Ability to manage projects (A/I)
• Ability to use own initiate and work autonomously (A/I)
• Leadership skills (A/I)
• Excellent IT skills – ability to use Microsoft office applications including spread sheets and email (A/I)
• Develop accurate and speedy typing and keyboard skills (A/I)
• Willing to take on/learn new skills (A/I)
• Ability to show attention to detail accuracy (A/I)
• Ability to adapt to change (A/I)
• Ability to work under pressure (A/I)
• Ability to store and safeguard confidential documents (A/I)
• Ability to take minutes to a high standard (A/I)

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. (A/I)

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.