Assistant Technical Officer – Inpatient Dispensary

Cambridge University Hospital NHS Foundation Trust; Cambridge; Presencial; GBP 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site leisure facilities

Shopping concourse and day nurseries

Stagecoach bus travel discount

Park and Ride free

Staff parking subsidy

Hot food on site 24/7

Staff pod break spaces

Colleague cafe in Deakin Centre

Descripción de la vacante

Cambridge University Hospital NHS Foundation Trust is seeking an enthusiastic Assistant Technical Officer to join our busy Inpatient Dispensary as Reception Coordinator. You will be the first point of contact for patients, visitors and staff, delivering excellent customer service.

The role covers reception duties, administration, processing prescriptions, handling prescription charges, and stock management up to the dispensary robot, supporting inpatient wards across the Trust.

Formación

• 5 GCSEs including Maths, English and Science or equivalent.
• NVQ Level 2 or equivalent GPhC-mandated training for pharmacy support staff, or working towards.
• IT certificates or qualification.

Responsabilidades

• Deliver excellent customer service at the inpatient dispensary reception.
• Manage all administrative duties to ensure smooth workflow.
• Receive and process prescriptions, including outpatient charges and Controlled Drug order books.
• Handle telephone queries professionally and promptly.
• Assist with stock management: ordering, checking deliveries and storage (refrigerated, frozen, non-robotic).
• Contribute to loading stock into the dispensary robot, maintaining accuracy.

Conocimientos

Teamworking

Communication

Process adherence

Time management

Organisational skills

Willingness to learn

Attention to detail

Adaptability

Working under pressure

Confidentiality handling

Educación

GCSEs including Maths/English/Science

NVQ 2 or equivalent GPhC training

IT certificates

Descripción del empleo

Cambridge University Hospital NHS Foundation Trust

Assistant Technical Officer – Inpatient Dispensary

The closing date is 08 November 2026

We are looking for an enthusiastic Assistant Technical Officer to join our team as a Reception Coordinator in our busy, fast-paced Inpatient Dispensary.

In this vital front-facing role, you'll be the first point of contact for patients, visitors, and staff -- providing exceptional customer service at the reception hatch and ensuring the smooth, efficient running of our dispensary, which supports all inpatient wards across the Trust.

If you're a motivated, people-focused individual with excellent communication skills and a genuine passion for improving patient care, we'd love to hear from you.

Join us and be part of a team that makes a difference every day.

Main duties of the job

Deliver excellent customer service coordinating the arrival and collection of work through the Inpatient Dispensary reception area.

Manage all administrative duties, ensuring smooth and efficient workflow.

Receive and process prescriptions, including handling prescription charges for outpatient prescriptions and Controlled Drug order books.

Handle telephone queries for the Inpatient Dispensary in a professional and timely manner.

Assist with stock management activities, including ordering, checking deliveries, and ensuring proper storage of all items (including refrigerated, frozen, and non-robotic stock).

Contribute to the timely loading of stock into the dispensary robot, maintaining accuracy and efficiency at all times.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 8th November 2026.

Interviews are due to be held on week commencing 16th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

• At Cambridge University Hospitals, we want to do all we can to support good working days.
• We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.
• Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.
• Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals.
• We also subsidise the cost of parking on site for eligible staff.
• On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.
• Recently we launched the first of our staff pod break spaces.
• Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
• Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Qualifications

• 5 GCSE C grade or above (new grade 4-9) or equivalent including Mathematics, English and Science. .
• NVQ Level 2 / equivalent GPhC-mandated training for pharmacy support staff, or working towards
• IT certificates or qualification.

Experience

• Experience of working within a pharmacy or healthcare setting. Experience of customer service. Planning and organising straightforward tasks. Experience with stock management.
• Experience of customer service.
• Planning and organising straightforward tasks.
• Experience with stock management.
• Experience of stock management computer software.
• Recent experience of working in a Hospital Pharmacy.
• NHS experience

Knowledge

• Understanding of customer service.
• Understanding of Information Governance and Confidentiality.

Skills

• Ability to work as part of a team.
• Good communication skills including telephone, email, face to face.
• Ability to follow processes and procedures.
• Ability to manage time working to schedule and timescales.
• Good organisational skills.
• Willing to take on/learn new skills.
• Ability to show attention to detail.
• Ability to adapt to change.
• Ability to work under pressure.
• Ability to store and safeguard confidential documents

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust