PaNDR Administrator and EBS Shift Leader

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 25,000 - 34,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust invites applications for the PaNDR Administrator and EBS Shift Leader role. The post supports the PaNDR team and Emergency Bed Service, ensuring a high-quality regional service and effective administration across 24/7 operations.

The role involves leading daily shifts, coordinating bed allocations, line-managing coordinators, and supporting governance, audits, and diary management. 12-week probation may apply; closing date 8 November 2026.

Qualifications

• Education to A level or NVQ level 3 in Customer Service / Business Administration / ITQ or equivalent.
• Typing qualification or equivalent experience.
• Secretary qualification or equivalent.
• Experience in a busy office or reception environment.
• Minute taking and IT packages (Microsoft Office).
• Knowledge of confidentiality and data protection.

Responsibilities

• Support the 24/7 Emergency Bed Service and conference call service within the region.
• Lead daily shift and coordinate beds/cots with coordinators.
• Line manage EBS coordinators including appraisals, performance and sickness management.
• Provide administration support to the Business Support Manager and Senior Management Team including audits, governance, data, minute taking and diary management.

Skills

Teamwork

Leadership

Communication

Typing

Organisation

Education

A level / NVQ3 in Customer Service / Business Administration / ITQ

Typing qualification or equivalent

Secretary qualification or equivalent

Tools

Microsoft Office

Job description

Cambridge University Hospital NHS Foundation Trust

PaNDR Administrator and EBS Shift Leader

The closing date is 08 November 2026

An exciting opportunity has arisen for an enthusiastic individual to join the Paediatric & Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England.

We welcome applications from those looking for a full time or part time position.

PaNDR delivers Neonatal and Paediatric critical care transfers across the East of England. You will play an important role by supporting the management of a professional administration service to the PaNDR team and its users, as well as managing and supporting the Emergency Bed Service Team to ensure a high-quality service is delivered.

Main duties of the job

Work with the Business Support Manager and Deputy Operations Manager in the delivery of a 24/7 Emergency Bed Service and conference call service within the region.

Lead each day shift, whilst fulfilling the duties and responsibilities of the emergency bed service e.g., receiving regional referrals and coordinating beds/cots, working together with one or more coordinator(s).

Line manage a team of multi-skilled EBS coordinators who deliver a 24/7 Emergency regional service, to include management responsibilities such as annual appraisals, performance and staff sickness management.

Provide administration support to the Business Support Manger and Senior Management Team including audits, governance, data, minute taking and diary management.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 8th November 2026.

Interviews are due to be held on 20th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• oEducated to A level or NVQ level 3 in Customer Service / Business Administration / ITQ or equivalent (A/I)
• oTyping qualification or equivalent experience (A/I)
• oSecretary qualification or equivalent (A)

Experience

• oExperience of working in a busy office environment or reception service (A/I)
• oSecretarial and /or administrative experience including minute taking (A/I)
• oPrioritising, planning and organising own tasks (A/I)
• oRecruitment and Selection of staff (A/I)
• oWorking within guidelines (A/I)
• oExperience of dealing with difficult situations and confrontations (A/I)
• oData entry experience and documentation (A/I)
• oExperience of IT packages - Microsoft office (A/I)
• oExperience of producing documents to a high standard (A/I)
• oPrevious experience of working in NHS (A/I)
• oPrevious experience of working with medical records (A/I)
• oExperience of supervising staff (A/I)

Knowledge

• oUnderstanding of confidentiality and data protection (A/I)
• oSound knowledge of office procedures (A/I)
• oUnderstanding of customer service (A/I)
• oGood working knowledge of Microsoft Office packages (A/I)
• oKnowledge of the Trust including awareness of priorities (A/I)
• oKnowledge of Trust information systems (A/I)
• oKnowledge of Medical Terminology (A/I)
• oAwareness of NHS targets and Trust priorities (A/I)

Skills

• oAbility to work as part of a team (A/I)
• oExcellent communication skills, including telephone, email and face to face (A/I)
• oAbility to develop templates for letters (A/I)
• oAbility to organise and manage own time keeping to schedule and deadlines (A/I)
• oAbility to allocate and monitor work of others (A/I)
• oAbility to use own initiative and work autonomously (A/I)
• oAbility to demonstrate leadership skills (A/I)
• oWilling to take on / learn new skills (A/I)
• oAbility to show attention to detail and accuracy (A/I)
• oAbility to adapt to change (A/I)
• oAbility to work under pressure (A/I)
• oAbility to store and safeguard confidential documents (A/I)
• oAbility to touch type (A/I)
• oAbility to work with budgets (A/I)
• oAbility to requisition general stock (A/I)

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of: safe, kind and excellent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust