Associate Operations Manager - MSK Directorate

Cambridge University Hospital NHS Foundation Trust; Cambridge; Vor Ort; GBP 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

On-site leisure facilities

Staff pod break spaces

Subsidised parking

Zusammenfassung

Cambridge University Hospitals NHS Foundation Trust is seeking an Associate Operations Manager for the MSK Directorate. The role requires autonomous leadership to drive service delivery, performance, and strategic project execution within allocated resources.

You will collaborate with clinical and operational colleagues, senior medical staff and divisional leaders to develop pathways, improve services, and meet patient care targets while maintaining financial stewardship.

Qualifikationen

• Proven experience in senior operational management within a clinical area covering multiple specialities and pathways.
• Experience in improvement and service transformation.
• Experience in workforce planning to ensure service continuity.
• Excellent leadership and stakeholder management skills.

Aufgaben

• Deputise for the Operations Manager and act with autonomy to restructure teams or adjust service delivery.
• Manage designated service areas to ensure delivery of targets within budgeted resources.
• Contribute to strategic and annual business planning with senior medical and staff input.
• Lead service improvement, capital projects and governance processes within the business unit.

Kenntnisse

Leadership

Strategic planning

Stakeholder management

Communication

Tools

IT systems

Budget management

Jobbeschreibung

Cambridge University Hospital NHS Foundation Trust

Associate Operations Manager - MSK Directorate

The closing date is 15 November 2026

Are you an experienced operational leader looking for your next challenge? Do you have the vision, drive and leadership skills to make a real difference to the delivery of high-quality patient care?

This is a fantastic opportunity for an ambitious leader to take on a key operational role, working with autonomy and authority to support the delivery of services, in the MSK directorate.

You will play a pivotal role in the effective management and performance of your designated service areas, ensuring the delivery of key operational targets within available resources.

You will work closely with clinical and operational colleagues, senior medical staff and divisional leaders to support service development, improve pathways and ensure services continue to meet the needs of our patients and the organisation.

We are looking for a confident, proactive and resilient operational leader with the ability to manage complex services, influence stakeholders and deliver sustainable improvements in a demanding healthcare environment.

Main duties of the job

The key focus of this post will be to deputise over the wholebusiness unit, working with autonomy and authority to act on behalf of the Operations Manager. Such duties would include restructuring of teams and changes to service or pathway delivery. Deputise for senior leaders within the Division in both planned and unplanned scenarios.

The post holder will manage the service areas they are responsible for, ensuring the delivery of key targets within the budgeted resources available. They will contribute to strategic and annual business planning for the business unit, including the engagement of senior medical and other staff, as required. They will also lead the planning, development and implementation of service improvement, capital and other projects for the business unit for both internal and regional where appropriate.

They will lead clinical governance processes within their business unit and assist in the management of risk.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

This vacancy will close at midnight on 15th November 2026.

Interviews are due to be held on 24th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• oEducated to First Degree Level or equivalent (A)
• oEducated to masters level or equivalent level of experience of working at a senior level in specialist areas (A)
• oEvidence of CPD (A)
• oCompletion of or willingness to work towards CUH Improvement Coach status (I)
• Project Management or Improvement and Transformation Qualification (Prince II, Six Sigma or Lean) (A)

Experience

• oProven experience in senior operational management within a clinical area covering multiple specialities and pathways. Knowledge of inpatient, outpatient and diagnostic requirements of pathways.(A)
• oProven experience in improvement and service transformation(A/I)
• oExperience in the development and use of a range of IT systems(A/I)
• oProven experience of managing a team including; oAppraisal skills
• oRecruitment and selection skills
• oDisciplinary and capability procedures
• oExperience in workforce planning to ensure service continuity
• oEvidence of continuing professional development(A/I)
• oExperience in finance, policy and service development changes(A/I)
• oSubstantial proven experience of budget management on a large scale (including activity planning)
• oProven experience of establishing and leading on national strategic work in relation to policy development, operations and systems(A/I)
• oExperience in delivering complex healthcare-related improvement projects and programmes and working alongside senior clinical and operational professionals(A/I)

Knowledge

• oExtensive knowledge of Operational strategy and policy within the Trust, region and NHS. Including an understanding of tertiary treatment pathways, and the commissioning of new pathways and services. (A/I)
• oKnowledge of audit and governance frameworks(A/I)
• oKnowledge and understanding of best practice risk management processes(A/I)
• oMust have an comprehensive understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement (A/I)
• oComprehensive understanding of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations (A/I)
• oExtensive knowledge of business and activity planning processes(A/I)
• oExtensive knowledge of risk management processes(A/I)
• oKnowledge of IT/technology used in a clinical environment
• oOverview knowledge and understanding of the NHS, including funding and organisational realities(A/I)
• oKnowledge of research and development (A/I)

Skills

• oProven leadership skills at a senior management level (A/I)
• oExcellent and effective verbal and written communication at a senior level(A/I)
• oProven written skills including business cases and Divisional Board Reports. (A/I)
• oProven ability to work in an organised manner and to high standards(A/I)
• oExcellent presentation skills for conveying complex concepts to a range of audiences(A/I)
• oExcellent attention to detail and the ability to meet multiple and competing deadlines(A/I)
• oExcellent skills in the use of Microsoft office applications (including Excel, Word and PowerPoint) and databases(A/I)
• oHighly developed communication and negotiation skills for delivering key and contentious messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level(A/I)
• oAbility to use informed persuasion to influence others(A/I)
• oAbility to identify risks, anticipate issues and create solutions and to resolve problems in relation to or service delivery(A/I)
• oAbility to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution (A/I)
• oEvidence of planning and delivering programmes and projects and services, on time (A/I)
• oFinancial and staff management (A/I)
• oAbility to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales (A/I)
• oAbility to deputise for senior leaders within the Division in both planned and unplanned scenarios (A/I)
• oAbility to consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and to take actions which support and promote this agenda. (A/I)
• oAbility to build trusted stakeholder relationships and wide support networks in a political context(A/I)
• oAbility to lead people with vision and integrity, demonstrating the courage to do the right thing. (A/I)
• oAbility to motivate high performing teams, mobilising individuals and team goals(A/I)
• oAbility to build effective partnerships, common purpose and shared understanding across a range of diverse and competing views (A/I)
• oCompetent at working with quantative and qualitative data to deliver relevant, robust and action-oriented conclusions(A/I)

Additional Requirements

• oPrepared to be flexible in relation to working hours (A/I)
• oSelf-motivated (A/I)
• oAbility to move between details and the bigger picture(A/I)
• oDemonstrates honesty and integrity and promotes organisational values (A/I)
• oEmbrace change, viewing it as an opportunity to learn and develop (A/I)
• oOperate with a high degree of autonomy, able to exercise judgement and challenge both externally and internally to drive services forward and achieve its agreed outcomes, with minimal steer and input from senior staff(A/I)
• oBe analytical and objective, ensuring that decisions are evidence-based, and aligned to the key principles of the transformation process. (A/I)
• oAlways have the best interest of patients and staff at the centre of any plans(A/I)
• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. (A/I)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust