Clinic Appointment Coordinator - Womens Services (NHS)

Wirral; Wirral; On-site; GBP 26,000 - 27,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking an Appointment Co-Ordinator to join our Women's Services team. In this busy role you will help manage clinics, appointments and patient flow, delivering a welcoming and professional service throughout the patient journey.

You will provide efficient scheduling, handle patient communications, and work closely with the multidisciplinary team to ensure timely, accurate appointment booking and information for patients and colleagues.

Qualifications

• Educated to NVQ Level 3 or equivalent experience.
• At least 12 months experience of working with the public.
• ECDL or equivalent.
• Experience of working in the NHS.

Responsibilities

• Book and advise patients of appointment following agreed protocols
• Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand
• To assist in the production of waiting time statistics
• First port of call for appointment queries, escalating any complaints to appropriate manager as required
• Complete all required documentation and computer records

Skills

Excellent communication skills

Excellent customer care skills

Good organisational skills

Teamwork

Self-motivation

Seek support when needed

Education

NVQ Level 3 or equivalent experience

ECDL or equivalent

Tools

Cerner

Job description

Wirral University Teaching Hospital NHS Foundation Trust is seeking an Appointment Co-Ordinator to join our Women's Services team. In this busy role you will help manage clinics, appointments and patient flow, delivering a welcoming and professional service throughout the patient journey.

You will provide efficient scheduling, handle patient communications, and work closely with the multidisciplinary team to ensure timely, accurate appointment booking and information for patients and colleagues.