Remote-First ClimateTech Customer Success Specialist

Advanced Infrastructure; Hawton; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Advanced Infrastructure is seeking a Customer Success Associate to help councils and energy planners maximise value from the LAEP+ platform. You will provide onboarding, guidance, and proactive engagement across the customer journey, drive adoption, deliver training, and collect feedback to improve the product.

You will be the public face of the company, delivering first and second line support via Jira Service Desk and Intercom, with occasional travel to client sites and monthly sessions in

Qualifications

• University degree or equivalent and an interest in energy and decarbonisation.
• Some prior work experience either through internships or recent graduates.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships with clients and internal stakeholders.
• Outstanding communication skills, written and verbal, combined with the ability to work across diverse cultures.

Responsibilities

• Provide first and second line support to our customers via Jira Service Desk and Intercom. You will take ownership of the incident from ticket creation through to resolution, provide customer updates and liaise with internal teams to drive the resolution of the incident within SLA times.
• Plan and organise customer onboarding sessions and workshops, and deliver training on Advanced Infrastructure products.
• Provide product technical support to our customers via in-person and video delivering best practice product guidance and resolving specific product related queries.
• Participate in pre-sales and post-sales activities by conducting product demonstrations,gathering initial requirements in discovery sessions and participating in tender bid proposals.
• Provide business Intelligence reporting on data gathered from customer usage of the tool to plan and deliver targeted and proactive engagement activities to support user adoption of our products and to generally ensure our customer’s desired outcomes are being achieved.
• Leverage the latest generation of LLMs and AI tools to streamline workflow and deploy automations.

Skills

Excellent communication

Stakeholder management

Customer relationship building

Multicultural collaboration

Education

University degree or equivalent

Tools

Jira Service Desk

Intercom

SQL

Excel

Job description

Advanced Infrastructure is seeking a Customer Success Associate to help councils and energy planners maximise value from the LAEP+ platform. You will provide onboarding, guidance, and proactive engagement across the customer journey, drive adoption, deliver training, and collect feedback to improve the product.

You will be the public face of the company, delivering first and second line support via Jira Service Desk and Intercom, with occasional travel to client sites and monthly sessions in