Client Support & Operations Coordinator

Bank of Ireland Group plc; Belfast City District; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

24 days annual leave

Excellent pension contributions

Health insurance

Employee assistance program

Support for professional development

Job summary

Northridge Finance, part of Bank of Ireland UK, is seeking a customer service role in Belfast to manage accounts, answer queries, and guide customers through the complaint process. The team operates a shift pattern with evenings and weekends.

No formal qualifications are required, and staff benefit from internal progression opportunities and a supportive environment. You'll be part of a Bank of Ireland UK family that values service excellence, flexibility, and career growth within a trusted

Qualifications

• There are no specific qualifications or minimum educational requirements needed for this role.

Responsibilities

• Ensure effective and corrective action is taken on all accounts in accordance with company procedure and Group Compliance Policy.
• Handle customer/dealer queries as they arise by telephone, correspondence, or email, in line with Group Policies.
• Lead and support customers/dealers throughout the complaint process
• Action outgoing calls by telephones to our customers, and provide a high level of service to customers, colleagues and intermediaries
• Be flexible in relation to working hours, we operate an out of hours service on a rota basis.

Job description

Northridge Finance, part of Bank of Ireland UK, is seeking a customer service role in Belfast to manage accounts, answer queries, and guide customers through the complaint process. The team operates a shift pattern with evenings and weekends.

No formal qualifications are required, and staff benefit from internal progression opportunities and a supportive environment. You'll be part of a Bank of Ireland UK family that values service excellence, flexibility, and career growth within a trusted