Business Support Co-Ordinator

Bank of Ireland; Belfast City District; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

24 days annual leave

Health insurance contribution

Job summary

Bank of Ireland UK offers a path into financial services with end-to-end experience from intermediary interaction to the end customer. Northridge Finance is part of Bank of Ireland UK PLC and provides support to motor dealers, finance brokers, and customers across the UK.

The role requires working in shifts including evenings and weekends, with a strong focus on customer service and compliance. The organization promotes inclusivity and supports staff through education and professional

Qualifications

• No specific qualifications or minimum educational requirements.
• Strong customer service and communication skills are desirable.
• Flexibility to work evenings and weekends.

Responsibilities

• Ensure effective and corrective action is taken on all accounts in accordance with company procedure and Group Compliance Policy.
• Handle customer/dealer queries by telephone, correspondence, or email, in line with Group Policies.
• Lead and support customers/dealers throughout the complaint process
• Action outgoing calls by telephones to our customers, and provide a high level of service to customers, colleagues and intermediaries
• Be flexible in relation to working hours, we operate an out of hours service on a rota basis.

Skills

Customer Focused

Solutions mindset

IT skills

Flexibility

Communication

Time management

Tools

Email

Internet

Job description

What is the opportunity?

This is an exciting opportunity to start your career in financial services. Northridge is unique in that we offer an end to end experience. Starting from the intermediary interaction to dealing with the end customer and everything in-between. Upskill opportunities are readily available which means internal progression is an everyday reality within Northridge Finance.

Please note this team work on a shift pattern basis and candidates need to be available to work evenings and weekends.

In this role you will -

• Ensure effective and corrective action is taken on all accounts in accordance with company procedure and Group Compliance Policy.
• Handle customer/dealer queries as they arise by telephone, correspondence, or email, in line with Group Policies.
• Lead and support customers/dealers throughout the complaint process
• Action outgoing calls by telephones to our customers, and provide a high level of service to customers, colleagues and intermediaries
• Be flexible in relation to working hours, we operate an out of hours service on a rota basis.

What will make you stand out?

• Dealing with customers in a professional and interested manner
• A keen desire to seek solutions
• Good knowledge of IT applications such as using email & internet
• Flexibility and adaptability with regard to work and working hours
• Excellent communication skills
• Ability to prioritise workloads while working in a fast paced, service driven business

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and is a trusted finance provider for 100's of motor dealers, finance brokers & personal lending throughout the UK.

As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.

#LI-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Better together - Self
• Be Decisive - Self
• Take Ownership - Self
• Manage Risk - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.