Client Support Executive

Kainos; Derry/Londonderry; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Client Support Executive and make a significant impact by supporting cloud-based applications. You'll collaborate with a diverse team to deliver exceptional customer service and enhance user experience. This role involves understanding customer needs, defining testing strategies, and contributing to product improvements. Embrace a culture that values your ideas and fosters growth, as you help clients maximize their investment in innovative solutions. If you're passionate about technology and customer success, this opportunity is perfect for you.

Qualifications

• Experience in a customer-facing environment with excellent customer focus.
• Degree in Business, Finance, or Computer Science at honours level.

Responsibilities

• Provide support to customers, maximizing value from the Smart Product Suite.
• Analyze customer needs and recommend enhancements for better service.

Skills

Customer Focus

Communication Skills

Analytical Skills

Problem-Solving

Attention to Detail

Education

Honours Degree in Business

Honours Degree in Finance

Honours Degree in Computer Science

Tools

Workday Application Suite

Automated Testing Tools

Job description

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team. At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

As a Client Support Executive, you will work as part of a large global team supporting our successful cloud-based Smart Automated Test, Audit and Shield Applications across our world-wide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service from the Smart Product Suite.

You will be responsible for:

• Providing support to our customers as part of the Kainos Smart Gold Service, enabling our customers to maximise value-add from the Kainos Smart Product Suite by:

• Executing, Reporting and Maintaining customer Test Packs.

• Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value.

• Liaising directly with customers on a regular basis as part of the Smart Gold Service.

• Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Automated Test, Audit and Shield Applications.

• Understanding Customer Needs – You will perform analysis of Customer’s Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business.

• Defining, Designing, Building and Refining Test Packs - From initial discovery of the Customers’ specific configuration, you will help define the scope of appropriate tests to be created, ensuring they are aligned with the Customer’s test strategy. You will utilize the test scope to design and build test packs in Kainos Smart, achieving a balance of efficiency versus added value for the Customer.

• Customer Upskilling - You will help transfer knowledge of the Smart Automated Test, Audit and Shield Applications to Customer teams and colleagues.

• Contributing to Continuous Improvement - Outside of Customer engagements, you will contribute to the continuous improvement of the Kainos Smart Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc.

• Working as part of a team - You will deliver as part of a team, supported by experienced consultants and supporting more junior team members. You’ll also support your colleagues to foster an inclusive culture in all that you do.

Minimum (essential) requirements:

• Excellent customer focus, with experience in a customer-facing environment.

• Business, Finance, Computer Science or related degree to an honours level.

Desirable:

• A developed understanding of manual and automated testing.

• Exposure to software development, business analysis or quality assurance/test consulting environment.

• Experience in the implementation of on-premise or cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM.

• Experience of the Workday Application Suite.

• Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs.

• Clear and effective communicator (both written and verbal). Due to the interactive nature of the role, our team members must be able to communicate effectively with both customers and colleagues.

• Ability to prioritise, plan workload and meet key deadlines.

• Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.

• Good commercial awareness and understanding of project and business dynamics.

• Excellent attention to detail.

• Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision.

So what are you waiting for? Let’s write the next incredible chapter of our story together.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.