Customer Support Executive (BMW, MINI)

TN United Kingdom; Northampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading automotive group as a Customer Support Executive in Northampton. You will engage with customers, deliver exceptional service, and contribute to sales efforts. Enjoy a supportive environment with competitive benefits and opportunities for professional growth.

Benefits

Competitive Salary

30 days' holiday (rising to 32 with service)

Retailer Discounts

Paid Volunteering Days

Life Insurance

Cycle-to-Work Scheme

Birthday Off

Qualifications

• Proven experience in customer service and/or sales preferred.
• Ability to multi-task and adapt quickly.

Responsibilities

• Deliver exceptional customer sales experience.
• Engage actively with customers and follow up on inquiries.
• Complete required outbound calls daily.

Skills

Communication

Organizational Skills

Customer Service

Sales

Job description

Customer Support Executive (BMW, MINI) - Northampton

Client:

William Morgan Group

Location:

Northampton, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e70edb4874a0

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Customer Support Executive (BMW, MINI)

You don't need automotive experience to deliver exceptional customer experiences at the William Morgan Group, just plenty of personality and a true passion for our Cars.

Working at the William Morgan Group offers a unique career experience, driven by our passion for the brands, pride in our products, and excitement for the future. This is an opportunity to build a career with some of the most forward-looking brands in automotive.

Your duties will include:

1. Delivering an exciting and exceptional customer sales experience throughout the customer journey.
2. Engaging actively with each customer interaction to nurture interest in the company's products and services.
3. Implementing the company's Customer Follow-Up and Prospecting systems to create appointments and sales opportunities.
4. Following up promptly on inquiries and leads generated through prospecting activities.
5. Developing skills and product knowledge through training and building empathy with the brand.
6. Communicating effectively with Sales and Retail Managers, and the Sales Teams.
7. Answering incoming customer calls within 6 seconds, addressing their inquiries or transferring calls as appropriate, and creating callback requests if needed.
8. Returning missed or abandoned calls promptly.
9. Completing the required number of outbound calls daily, based on your working hours.

Your profile:

Proven experience in customer service and/or sales is preferred, with a focus on exceeding customer expectations and anticipating needs with a sense of urgency.

Driven by targets, proactive, with excellent communication, organizational, and preparation skills. A passion for attention to detail and the ability to make outbound prospecting calls to build relationships and generate repeat business are essential.

Ability to multi-task, adapt quickly, and stay current with complex product information is important. Willingness to learn and develop professionally is also required.

Working Hours:

26.5 hours per week, on a rotating schedule:

• Week 2: Thursday & Friday 8:00 - 17:30 and Saturday 8:30 - 17:00

Why work for The William Morgan Group?

We value our employees and aim to create an environment where everyone feels appreciated and can reach their full potential. Our benefits include a competitive salary, your birthday off, 30 days' holiday (rising to 32 with service), retailer discounts, paid volunteering days, life insurance, cycle-to-work scheme, and more.