Client Support Coordinator

S1jobs; Aberdeen City; On-site; GBP 21,000 - 26,000; Full time

Job summary

Cammach is recruiting a Client Support Coordinator for a leading Occupational Health Provider. The role is based in Aberdeen and is fully office-based, offering permanent, staff-level employment. You will coordinate appointments, manage documentation, and support the clinical team in daily operations.

Key duties include booking, preparation, and processing of appointments, as well as maintaining trackers and reports. Strong organisation and communication are essential to succeed in this role.

Qualifications

• Ability to work independently and as part of a team.
• Strong communication and client-facing skills.
• Excellent organisational skills.
• Willingness to learn new systems and programmes.

Responsibilities

• Booking and preparing appointments using the in-house system.
• Processing appointments and ensuring all certificates and reports are complete.
• Providing reception and administrative support to the clinical team.
• Liaising with external providers for appointment updates.
• Managing trackers, reports, and weekly tasks.

Skills

Communication

Organisation

Teamwork

Independent work

Learning new systems

Job description

Cammach are delighted to be working with our client, a leading Occupational Health Provider, to recruit a Client Support Coordinator. This is a permanent, staff position based in Aberdeen and will be fully office-based.

Responsibilities

• Booking appointments
  • This will be done via our in-house management system
  • Requests submitted via email or telephone calls
• Preparation for appointments
  • Ensuring the clinical team have the required information to complete an appointment
• Processing appointments
  • Checking certificates and reports are completed for issue to clients via our online portal
  • Ensuring appointments contain relevant information to complete the appointment
  • Managing Trackers and Reports for outstanding tasks
  • Reception team support
  • Contacting external providers regarding updates on appointment outcomes
  • Allocated a task* each week

Tasks* include the following

• Reports
• GP Chasing
• Trackers
• Emails
• Diary management
• Clinical support
• Preparation for the next day

Requirements

• Ability to work independently and part of a team
• Strong communication and client facing skills
• Excellent organisational skills
• Strong confidence in learning new systems and programmes.