Academy Client Development Coordinator

Allstaff; Cumbernauld; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous holiday allowance increasing

Birthday day off

Enhanced employer pension

Employee Assistance Programme

Training and development opportunities

Lead-referral incentive scheme

Length-of-service recognition

Free on-site parking

Job summary

Allstaff Office Division in Cumbernauld is seeking an Academy Client Development Coordinator to manage client enquiries, tailor course recommendations and convert enquiries into bookings. This fully onsite role includes coordinating delegate bookings, preparing materials and liaising with trainers to ensure professional service.

You will join a busy team and support health and safety, food safety and ISO-related courses, with occasional travel to England for team building.

Qualifications

• At least 12 months’ experience in a client-facing customer service or sales support role.
• Professional telephone manner with clear written communication.
• Strong organisational skills with excellent attention to detail.
• Experience using CRM systems and Microsoft 365 apps.

Responsibilities

• Answer enquiries by telephone, email, website and CRM.
• Understand training needs and recommend suitable courses.
• Prepare quotations and follow up to secure bookings.
• Make outbound calls to existing, previous and prospective clients.
• Manage delegate bookings from enquiry to attendance and certification.
• Maintain accurate client, delegate and course records.
• Liaise with trainers and awarding bodies for course delivery.
• Support the smooth running of face-to-face courses and any transfers.

Skills

Client-facing

Telephone manner

Organisational skills

Attention to detail

CRM experience

Microsoft 365

Tools

HubSpot

Job description

Allstaff Office Division are delighted to bring to the market the role of Academy Client Development Coordinator for client based in Cumbernauld, near Glasgow. Due to the location it is an advantage to drive with own transport. This is fully onsite and also there may be occasional travel to England for team building. Hours: Full time, 35 hours per week, Monday to Friday, 9.00 am to 5.00 pm with a one-hour unpaid lunch break Our client is looking for a friendly, organised and commercially minded Academy Client Development Coordinator to join a busy team in Cumbernauld. This is a varied client services role combining telephone-based client development, course administration and practical support for face-to-face training. You will be a key point of contact for clients and delegates, helping them choose the right training, converting enquiries into bookings and ensuring they receive a professional and well-organised service throughout. The role supports training across health and safety, food safety, ISO management systems, auditing, risk and compliance.

What you will be doing

• Responding to enquiries by telephone, email, website and CRM.
• Understanding clients’ training needs and recommending suitable courses.
• Preparing quotations and following up enquiries to secure bookings.
• Making planned outbound calls to existing, previous and prospective clients.
• Identifying opportunities for repeat bookings, additional delegates and related courses.
• Managing delegate bookings from initial enquiry through to attendance, certification and follow-up.
• Maintaining accurate client, delegate, course and booking information.
• Preparing course materials, delegate packs and training documents.
• Liaising with trainers and awarding bodies, including IOSH and NEBOSH.
• Supporting the smooth running of face-to-face courses.
• Helping clients and delegates with changes, transfers, cancellations and general enquiries.

About you

You will have at least 12 months’ experience in a client-facing customer service, sales administration, account support or telephone-based commercial role.

• A confident and professional telephone manner.
• The ability to understand client requirements and recommend suitable solutions.
• Experience of following up enquiries or developing client relationships.
• Strong organisational skills and excellent attention to detail.
• Clear and accurate written communication.
• A practical, solutions-focused approach.
• Good working knowledge of Microsoft 365, particularly Word, Excel, PowerPoint and Outlook.
• Confidence using CRM and other business systems.
• The ability to work fully on-site in Cumbernauld.
• Experience within training, education, professional services or another business-to-business environment would be helpful but is not essential.
• Experience of HubSpot, course administration, learning platforms or working with awarding bodies such as IOSH or NEBOSH would also be an advantage.

What’s on offer

• Generous holiday allowance increasing with length of service.
• An additional paid day off for your birthday.
• Enhanced employer pension contributions.
• Employee Assistance Programme, including online GP and confidential wellbeing support.
• Training and development opportunities.
• Lead-referral incentive scheme.
• Length-of-service recognition.
• Free on-site parking.
• A supportive and collaborative working environment.

Applicants must have the existing right to work in the UK. Visa sponsorship is not available for this role.