Client Support Apprentice

Barnett Waddingham; Cheltenham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Above average apprenticeship salary

Competitive discretionary annual bonus

Private Medical Cover

Pension

Social/sporting groups

Job summary

A leading consultancy firm in Cheltenham is offering a Client Support Apprentice role for aspiring professionals. You will assist in various tasks such as contacting clients, managing information, and maintaining compliance. Ideal candidates should have A-Level qualifications and a customer-focused attitude. This position offers a structured training program and the opportunity for career progression within a supportive environment.

Qualifications

• Entry requirements include GCSEs (Maths and English) at minimum 4/5 or grade C, and preferably A-Levels or equivalent.
• Strong prioritisation and organisational skills for a busy client-facing environment.

Responsibilities

• Assist Line Managers, Consultants, and Client Relationship Managers.
• Contact clients and providers by telephone, email, and letter.
• Check Insurer’s accounts and issue annual financial statements.
• Maintain compliance of client files per internal guidelines.

Skills

Customer-focused approach

Attention to detail

Strong communication skills

Organizational skills

Problem-solving abilities

Organisational skills

Education

A-Level standard or equivalent (grade C or higher in 2+ subjects)

Minimum of 5 GCSEs at Grade 4 (C) or equivalent, including Maths and English

Job description

Join to apply for the Client Support Apprentice role at Barnett Waddingham.

4 days ago Be among the first 25 applicants.

This range is provided by Barnett Waddingham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Barnett Waddingham.

Looking to start your career but do not want to pay university fees?

Considering changing your career pathway and want to gain a professional qualification?

Then look no further as we have the perfect opportunity for you!

• September/October 2025 start – 18 months programme leading to permanent role
• Friendly supportive inclusive teams to help you succeed
• Above average apprenticeship salary plus competitive discretionary annual bonus and salary review
• Private Medical Cover
• Pension
• Social/sporting groups if you want to take part!

Once you qualify, we offer many progression opportunities with a career to be proud of!

• Business Administration Apprenticeship
• Selection Process: CV / Telephone Interview / Assessment Centre

Who are we?

We are proud of our extensive pensions expertise and together with Howden’s market leading presence in the health and employee benefits market, we are one of the largest pensions and employee benefits consultancies in the UK with an extensive global footprint.

With a team of more than 1800 people across 10 offices, we work to deliver on our promise, ensuring the highest levels of trust, integrity, and quality through our purpose and behaviours.

We pride ourselves on being a friendly and inclusive firm, committed to doing the right thing. This is underpinned by our core behaviours: building relationships, finding solutions, and delivering impact.

What is it like to work here?

We empower everyone that works for us by educating, inspiring, and enabling so that everyone can reach their full potential and grow their career. Recognized as a “Best Companies Top 100 Best Large Companies to work for in the UK” and one of the ‘best places to work in the UK’ in 2024, our employees tend to stay, thriving in a professional learning environment and caring, inclusive, friendly culture.

We understand starting your first job after school or college, or changing careers, can be daunting. Our approachable teams will support you as you begin your career and continue to progress through various pathways we offer.

What will you do as a Client Support Apprentice?

The Client Support role in the EC team provides assistance to Line Managers, Consultants, and Client Relationship Managers (CRMs).

Typical tasks include:

• Contacting clients and providers by telephone, email, and letter
• Collating information from providers and clients for reports
• Checking Insurer’s accounts and issuing annual financial statements to clients
• Administration relating to a wide and varying range of health and protection policies
• Drafting service schedules, deadlines, and remuneration with clients
• Delivering services in accordance with agreed time schedules and budgets
• Preparing invoices for clients
• Maintaining records per internal guidelines and procedures
• Keeping client files compliant
• Answering calls from Employer Consulting helplines
• Updating Employer Consulting databases
• Supporting and maintaining Information Security procedures in line with Barnett Waddingham’s policies

What do we look for?

We seek a friendly, customer-focused approach with good attention to detail, a positive attitude, organizational skills, and problem-solving abilities.

Strong communication skills and the ability to build effective relationships with clients and team members are essential. You should be eager to develop new skills.

You may have gained relevant skills through employment, volunteering, hobbies, or sports.

Entry requirements

Ideally A-Level standard or equivalent with grade C or higher in 2+ subjects.

A minimum of 5 GCSEs at Grade 4 (C) or equivalent, including Maths and English.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service, Administrative, and General Business
• Financial Services and Business Consulting