Customer Service Advisor - Part Time

Red Recruitment; Morley; On-site; GBP 23,000 - 27,000; Part time

Benefits offered by this job

Generous Holiday Allowance

Career growth opportunities

Remote potential after 3 months

Job summary

Red Recruitment is currently recruiting a Customer Service Advisor for our client in the financial services sector. This part-time role offers flexible shift patterns, with full-time training during the first two weeks.

You will be the first point of contact for customers, handling inbound queries and ensuring compliance with FCA guidelines to deliver excellent service. Benefits include a pro rata salary, potential to go remote after 3 months, and opportunities to develop your career within a

Qualifications

• A customer-first mindset and creative problem-solving skills.
• Excellent communication and attention to detail.
• Strong interpersonal skills and the ability to work independently.
• Familiarity with Office.
• Previous experience in delivering exceptional customer service.
• Previous experience in a financially regulated environment desirable.

Responsibilities

• Handling inbound calls across a range of products.
• Putting customers first and using sound judgement to find the best solutions.
• Owning queries from start to finish.
• Spotting opportunities to improve how they work.
• Collaborating with the wider Customer Services team.
• Providing information in line with FCA regulations.

Skills

Customer-first

Problem solving

Communication

Attention to detail

Interpersonal skills

Independent work

Customer service

Regulated environment

Tools

Microsoft Office

Job description

Customer Service Advisor - Part Time

Red Recruitment is hiring a Customer Service Advisor for our client where you will be responsible for providing excellent customer services in the financial services industry.

You’ll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines.

This is a part time role with flexible shift patterns allowed but you will need to be full time for the first 2 weeks due to training.

Benefits and Package for a Customer Service Advisor:

• Salary: £25,389 (Pro Rata of this amount)
• Hours: Mon - Sun - Shifts Between 7am - 11pm (Flexible Hours)
• Location: Derby
• Generous Holiday Allowance
• Opportunities to grow your career
• Potential to go remote after 3 months

Key Responsibilities of a Customer Service Advisor:

• Handling inbound calls across a range of products
• Putting customers first and using sound judgement to find the best solutions
• Owning queries from start to finish
• Spotting opportunities to improve how they work
• Collaborating with the wider Customer Services team
• Providing information in line with FCA regulations

Key Skills and Experience of a Customer Service Representative:

• A customer-first mindset and creative problem-solving skills
• Excellent communication and attention to detail
• Strong interpersonal skills and the ability to work independently
• Familiarity with Office
• Previous experience in delivering exceptional customer service
• Previous experience in a financially regulated environment desirable