Client Support Administrator

Specialist Risk Group; Sutton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Birthday half-day off

Company pension

Private medical cover

Life insurance

Income protection

Sick pay

Charity days

Job summary

Specialist Risk Group (SRG) through Health Partners Europe Ltd is recruiting a Client Support professional to manage medical schemes for cricket, rugby and elite athlete programs. You’ll handle claims, support clubs and members with empathy, and ensure accurate data and invoicing.

Join SRG’s dedicated team to help athletes stay healthy, backed by comprehensive benefits, training, and a supportive culture focused on precision and care.

Qualifications

• Experience in insurance administration or claims handling.
• Excel proficiency and data handling accuracy.
• Excellent written and verbal communication.
• Strong organisational and problem-solving abilities.

Responsibilities

• Administer and assess medical insurance claims for cricket, rugby and elite athletes programs.
• Deliver outstanding customer service, providing clear and empathetic support to members and clubs.
• Process invoices accurately and resolve queries with healthcare providers.
• Validate membership details and pricing against scheme agreements.
• Maintain membership data and produce reports for sports organisations.

Skills

Insurance administration

Claims handling

Customer service

Communication skills

Data handling

Organisational skills

Tools

Excel

Job description

Who are we?

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From professional indemnity insurance to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, "Difficult. Done Well.", we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

About The Role

Health Partners Europe Ltd - part of Specialist Risk Group - is a market leader in delivering third-party medical administration, healthcare consulting, and risk solutions for businesses and elite sports organisations.

We are recruiting a Client Support professional, which places you at the centre of sports healthcare administration, managing medical schemes for cricket, rugby and elite athlete programs. From processing claims to resolving queries, you’ll ensure every interaction is handled with care and accuracy, because in this role, the details matter as much as the people. Your work will help keep athletes healthy and ready for the big moments.

What you’ll be doing

• Administer and assess medical insurance claims for cricket, rugby and elite athletes programs.
• Deliver outstanding customer service, providing clear and empathetic support to members and clubs.
• Process invoices accurately and resolve queries with healthcare providers.
• Validate membership details and pricing against scheme agreements.
• Maintain membership data and produce reports for sports organisations.

Who we’re looking for

You will have a background in insurance and a passion for delivering exceptional customer service. We also welcome candidates with transferable skills and the right attitude.

• Previous experience in insurance administration or claims handling.
• Previous experience in medical or medical insurance is an advantage but not essential, as we provide full training and ongoing support to help you succeed
• Excellent written and verbal communication skills
• High attention to detail and accuracy in data handling
• Strong organisational and problem-solving abilities
• Proficiency in Excel and confidence with spreadsheets

What you’ll get

When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

And because we believe great work should be rewarded, here’s what you can look forward to:

• From 25 days holiday plus an extra half-day off to celebrate your birthday month
• Company pension scheme to help secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it
• Charity and volunteering days so you can give back to causes you care about

What to expect

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.